Do I pay commission if a guest doesn’t arrive (no-show)?
IMPORTANT: Whenever you charge guests for non-refundable or partially refundable no-shows or cancellations, you need to pay commission on such fees. Commission is not applicable in cases where you decide to waive cancellation fees, correctly mark the guest as a no-show or mark a credit card as invalid because you were unable to charge the guest.
If a guest doesn’t arrive for their booking, you won’t need to pay commission as long as you choose to waive the fee and make sure you mark the reservation as a no-show either in the extranet or on the Pulse app.
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Commission, Invoices & Tax
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- How can I make sure my commission invoice is accurate?
- Can I manage my invoices using Pulse?
- What should I do if I’ve paid my invoices but they show as ‘unpaid’ in the extranet?
- My property was auto-closed but I've now paid my invoice: what happens next?
- How can I compare the commission I pay with the reservations I receive?
- How can I see that my invoice is paid?
- When will my account be charged if I pay by Direct Debit?
- Will I receive a new invoice if my original invoice amount was corrected?
- How can I change the way I pay my invoices to Booking.com?
- How can I change my bank details?
- How can I pay my invoices?
- How can I change my invoice or banking details?
- Who can I contact with questions about my commission invoice or additional invoices?
- Where can I find the list of reservations included in my invoice?
- Do I need to send my Payment Confirmation after paying my invoice?
- How can I deduct available credits from an open invoice? [Brazil only]
- All you need to know about Direct Debit
- Everything you need to know about credit notes
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- Can I query the commission I'm charged?
- Do I pay commission if a guest doesn’t arrive (no-show)?
- Why do I need to pay commission?
- How do you calculate the amount of commission I pay each month?
- How much commission do I pay?
- Will I pay commission on overbookings?
- Do I pay commission on cancelled bookings?
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- Can Booking.com issue one invoice for all properties in my group account?
- Can I view all invoices in one place if I have multiple properties registered on Booking.com?
- I manage several different properties. Can I pay all my invoices in one go?
- I manage several different properties. Where can I handle my finances?