Do I pay commission if a guest doesn’t arrive (no-show)?

IMPORTANT: Whenever you charge guests for non-refundable or partially refundable no-shows or cancellations, you need to pay commission on such fees. Commission is not applicable in cases where you decide to waive cancellation fees, correctly mark the guest as a no-show or mark a credit card as invalid because you were unable to charge the guest.

If a guest doesn’t arrive for their booking, you won’t need to pay commission as long as you choose to waive the fee and and make sure you mark the reservation as a no-show either in the extranet or on the Pulse app.