How can I make sure my commission invoice is accurate?

To make sure you’re charged the right amount of commission, it’s important that all your reservations are correctly registered in the Booking.com extranet. You can mark no-shows, modify dates and update prices yourself from the ‘Reservations’ tab.

See my reservations

To avoid issues with your invoice, it’s important to update your reservations regularly. To make changes to the information in the system:

  1. Log into your extranet and select the Reservations tab.
  2. Search by guest name, reservation number or a time period.
  3. Once you’ve found the guest, select the specific reservation number.
  4. On the right-hand side of the screen, select ‘Mark as a no-show’ or ‘Change reservation dates & prices’.
  5. Once you’ve modified the reservation information, both you and the guest will receive a confirmation email explaining what changes were made.

You can mark no-shows, modify reservation dates, and change prices starting at 12:00(AM) on the check-in date, until either the 2nd or 5th of the following month (depending on your property’s country location). Your invoice then generates one day later, either on the 3rd or the 6th based on your property’s country location. The reconciliation process ensures you only pay for reservations you have verified.

IMPORTANT: You should always manage your Reservations Tab, so that you’re charged commission correctly. Tips:

A complete guide on managing your Reservations and locating your Commission Invoices is available here.

See below list of countries/territories and corresponding last day to reconcile reservations. For 'Last Day to Reconcile Reservations' column below, this date is the month following the original month of stay. For example: if a guest completes a stayed reservation in July, partners have until either the 2nd or the 5th of August to complete the reconciliation process. The invoice then generates on either August 3rd or 6th, depending on your Country/Territory. 

 

Country/ Territory

Reporting days

Last Day to Reconcile Reservations

Abkhazia

33

2nd

Afghanistan

33

2nd

Albania

33

2nd

Algeria

33

2nd

American Samoa

33

2nd

Andorra

33

2nd

Angola

33

2nd

Anguilla

36

5th 

Antigua and Barbuda

36

5th 

Argentina

36

5th 

Armenia

33

2nd

Aruba

36

5th 

Australia

33

2nd

Austria

33

2nd

Azerbaijan

33

2nd

Bahamas

36

5th 

Bahrain

33

2nd

Bangladesh

33

2nd

Barbados

36

5th 

Belarus

33

2nd

Belgium

33

2nd

Belize

36

5th 

Benin

33

2nd

Bermuda

36

5th 

Bhutan

33

2nd

Bolivia

36

5th 

Bonaire, Saint Eustatius and Saba

36

5th 

Bosnia and Herzegovina

33

2nd

Botswana

33

2nd

Bouvet Island

33

2nd

Brazil

36

5th 

Brunei Darussalam

33

2nd

Bulgaria

33

2nd

Burkina Faso

33

2nd

Cameroon

33

2nd

Canada

36

5th 

Cape Verde

33

2nd

Cayman Islands

36

5th 

Central African Republic

33

2nd

Chad

33

2nd

Chile

36

5th 

China

36

5th 

Cocos (Keeling) Islands

33

2nd

Colombia

36

5th 

Comoros

33

2nd

Congo (Brazzaville)

33

2nd

Congo (Kinshasa)

33

2nd

Cook Islands

33

2nd

Costa Rica

36

5th 

Cote d'Ivoire

33

2nd

Crimea

33

2nd

Croatia

33

2nd

Cuba

33

2nd

Curaçao

36

5th 

Cyprus

33

2nd

Czech Republic

33

2nd

Denmark

33

2nd

Djibouti

33

2nd

Dominica

36

5th 

Dominican Republic

36

5th 

East Timor

33

2nd

Ecuador

36

5th 

Egypt

33

2nd

El Salvador

36

5th 

Equatorial Guinea

33

2nd

Eritrea

33

2nd

Estonia

33

2nd

Ethiopia

33

2nd

Falkland Islands

36

5th 

Faroe Islands

33

2nd

Fiji

33

2nd

Finland

33

2nd

France

33

2nd

French Guiana

36

5th 

French Polynesia

33

2nd

Gabon

33

2nd

Gambia

33

2nd

Georgia

33

2nd

Germany

33

2nd

Ghana

33

2nd

Gibraltar

33

2nd

Greece

33

2nd

Greenland

33

2nd

Grenada

36

5th 

Guadeloupe

36

5th 

Guam

33

2nd

Guatemala

36

5th 

Guernsey

33

2nd

Guinea

33

2nd

Guinea-Bissau

33

2nd

Guyana

36

5th 

Haiti

36

5th 

Honduras

36

5th 

Hong Kong

36

5th 

Hungary

33

2nd

Iceland

33

2nd

India

33

2nd

Indonesia

33

2nd

Iran

33

2nd

Iraq

33

2nd

Ireland

33

2nd

Isle of Man

33

2nd

Israel

33

2nd

Italy

33

2nd

Jamaica

36

5th 

Japan

33

2nd

Jersey

33

2nd

Jordan

33

2nd

Kazakhstan

33

2nd

Kenya

33

2nd

Kiribati

33

2nd

Kosovo

33

2nd

Kuwait

33

2nd

Kyrgyzstan

33

2nd

Laos

33

2nd

Latvia

33

2nd

Lebanon

33

2nd

Lesotho

33

2nd

Liberia

33

2nd

Libya

33

2nd

Liechtenstein

33

2nd

Lithuania

33

2nd

Luxembourg

33

2nd

Macau

36

5th 

Macedonia

33

2nd

Madagascar

33

2nd

Malawi

33

2nd

Malaysia

33

2nd

Maldives

33

2nd

Mali

33

2nd

Malta

33

2nd

Marshall Islands

33

2nd

Martinique

36

5th 

Mauritania

33

2nd

Mauritius

33

2nd

Mayotte

33

2nd

Mexico

36

5th 

Moldova

33

2nd

Monaco

33

2nd

Mongolia

36

5th 

Montenegro

33

2nd

Montserrat

36

5th 

Morocco

33

2nd

Mozambique

33

2nd

Myanmar

36

5th 

Namibia

33

2nd

Nauru

33

2nd

Nepal

33

2nd

Netherlands

33

2nd

Netherlands Antilles

36

5th 

New Caledonia

33

2nd

New Zealand

33

2nd

Nicaragua

36

5th 

Niger

33

2nd

Nigeria

33

2nd

Niue

33

2nd

Norfolk Island

33

2nd

Northern Mariana Islands

33

2nd

Norway

33

2nd

Oman

33

2nd

Pakistan

33

2nd

Palau

33

2nd

Palestine

33

2nd

Panama

36

5th 

Papua New Guinea

33

2nd

Paraguay

36

5th 

Peru

36

5th 

Philippines

33

2nd

Poland

33

2nd

Portugal

33

2nd

Puerto Rico

36

5th 

Qatar

33

2nd

Reunion

33

2nd

Romania

33

2nd

Russian Federation

33

2nd

Rwanda

33

2nd

Saint Barthelemy

33

2nd

Saint Helena

33

2nd

Saint Kitts and Nevis

36

5th 

Saint Lucia

36

5th 

Saint Martin

36

5th 

Saint Pierre and Miquelon

36

5th 

Saint Vincent and the Grenadines

36

5th 

Samoa

33

2nd

San Marino

33

2nd

Sao Tome and Principe

33

2nd

Saudi Arabia

33

2nd

Senegal

33

2nd

Serbia

33

2nd

Seychelles

33

2nd

Sierra Leone

33

2nd

Singapore

33

5th 

Sint Maarten

36

5th 

Slovakia

33

2nd

Slovenia

33

2nd

Solomon Islands

33

2nd

Somalia

33

2nd

South Africa

33

2nd

South Georgia and South Sandwich Islands

36

5th

South Korea

36

5th

Spain

33

2nd

Sri Lanka

33

2nd

Sudan

33

2nd

Suriname

36

5th

Svalbard and Jan Mayen Islands

33

2nd

Swaziland

33

2nd

Sweden

33

2nd

Switzerland

33

2nd

Syrian Arab Republic

33

2nd

Taiwan

36

5th

Tajikistan

33

2nd

Tanzania

33

2nd

Thailand

33

2nd

Togo

33

2nd

Tokelau

33

2nd

Tonga

33

2nd

Trinidad and Tobago

36

5th

Tunisia

33

2nd

Turkey

33

2nd

Turkmenistan

33

2nd

Turks and Caicos Islands

36

5th

Tuvalu

33

2nd

Uganda

33

2nd

Ukraine

33

2nd

United Arab Emirates

33

2nd

United Kingdom

33

2nd

United States Minor Outlying Islands

36

5th

United States of America

36

5th

Uruguay

36

5th

Uzbekistan

33

2nd

Vanuatu

33

2nd

Vatican City

33

2nd

Venezuela

36

5th

Vietnam

33

2nd

Virgin Islands, Great Britain

36

5th

Virgin Islands, U.S.

36

5th

Yemen

33

2nd

Zambia

33

2nd

Zimbabwe

33

2nd