Commission invoices are calculated based on the guest's check-out date. During the first week of each month, invoices are issued for all reservations with departure dates from the previous month.
This means that, even if a guest arrived on 30 January but checked out on 1 February, the commission for this reservation would be included in your March invoice.
To see which reservations are included in your monthly commission invoice:
- Log on to your extranet.
- Click on the ‘Finance’ tab, then ‘Invoices’.
- Choose a specific invoice period and click on ‘View statement’ under the ‘Invoice amount’ column.