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All you need to know about Direct Debit

Updated 10 months ago

What is Direct Debit?

A Direct Debit authorises to collect payments from your account automatically when they are due. You give this authorisation by completing a Direct Debit Mandate form. Once authorised, can automatically take payments from you. 

What are the benefits of Direct Debit?

Direct Debit is the safest and most cost-effective method of paying regular or occasional invoices. 

  • It saves money in transaction costs.

  • It is automated, so you do not need to remember to make payments.

  • It saves time, as there are no forms to complete along with every payment.

  • It is secure and safe, leaving no room for human mistakes.

  • It is digitalised, with notifications available at all times with debiting amounts and times.

  • It is guaranteed, and you are entitled to a refund for any incorrect debits. If your debit is with a SEPA Direct Debit, the funds can be recovered via your bank up to 8 weeks from the debit date without any reason, and up to 13 months using a comprehensible reason.

How to activate Direct Debit accommodation partners can register online for Direct Debit by following the steps outlined below:

  • Log into your account.

  • Go to the ‘Finance’ tab and select ‘Bank details’.

  • Register online for Direct Debit by clicking the button called ‘Set up a Direct Debit’.

Register for Direct Debit here

When will my account be charged if I pay via Direct Debit?

After an invoice is issued, we’ll debit your bank account 14 days later. Keep in mind that Direct Debit processes take 4 to 5 days to complete.

The invoice will appear as paid (showing in green) on the extranet after a request is sent to your bank for payment.

If the Direct Debit doesn’t go through, the invoice will appear in red, i.e. unpaid, on the extranet.

Note: If you want to change your bank details, please see this article.

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