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Everything you need to know about credit notes

Updated 1 month ago | 2 min read time
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​If we’ve confirmed that we need to correct an invoice for you, keep in mind that this doesn’t mean we’ll send you a new invoice. Instead, your original invoice will remain valid, but we’ll also issue a separate credit note. This will show the amount that needs to be deducted from the original invoice – so this is the amount that you don’t need to pay.

What you do with the credit note depends on its value compared to your original invoice:

  • If it’s for the same amount as your original invoice, we’ll automatically use it to clear your original invoice – you don’t need to do anything
  • If it’s for a lower amount than your original invoice, we’ll automatically apply it to your original invoice – you’ll need to pay the remaining amount of that invoice
  • If it’s for a higher amount than your original invoice, we’ll automatically use it to clear your original invoice and apply the remaining amount to your next invoice – you don’t need to do anything

Keep in mind that credit notes don’t have an expiry date, so you can use it at any time as long as you’re still working with us.

If you have any other questions, take a look at this article about paying your invoices.

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