Paying your invoices

Updated 2 weeks ago | 5 min read time

We email our commission invoices to all partners in the first week of every month. You can also find your current and past invoices in the extranet by clicking Finance and then Invoices. Documents marked green are paid, while pending or unpaid items are marked red. Documents that have been written off or sent to our legal department are marked black.

What’s in this article

Understanding your invoices

Commission invoices are posted in the extranet under Finance then Invoices tab and are emailed to you during the first week of every month. The email of the receiver can be found under your contacts in Account settings. Your property is invoiced for all the reservations that departed in the previous month. To understand more what reservations are included in your invoice, please read this article.

Payment is always due within 14 days of the invoice date. You’ll find payment instructions on the invoice itself, including’s bank details. Additionally you can find this information under Finance - Financial Overview. There are various payment methods available globally. The most common are bank transfer, online payment and direct debit. 

Please be advised that partners from certain areas might receive invoices for VAT/GST in a separate document. 

Paying your invoices

Payment facilitated by

In most countries, if your payments are facilitated by you won’t need to pay your commission invoice as this is automatically deducted from the final payout. You can confirm this on your invoice. 

For Stripe Users, please note you receive the gross amount of the reservations. A separate commission invoice will be issued and payment is due to 

To confirm your payment method, please check your invoice. All information about the invoice cycle is also stated on your invoice. 

Payments facilitated by Partners

You can find your payment method on the tab Finance - Financial overview. On this page you will find the Payment information.

If you’re making your payment manually via bank transfer, don’t forget to include your property ID and invoice number as the payment reference. These are necessary for us to identify your payment and process it correctly.

If you have a direct debit set up on your account, we’ll deduct the payment automatically every month. Invoices that have been paid will appear green on the day we send the payment request to your bank. If the direct debit fails, the invoice will appear red again. You’ll then need to contact your bank to see why the payment failed and make sure to pay it as soon as possible. For more information on direct debit, read this article.

It can take two to three working days for received payments to be reflected in the extranet, so an invoice may stay marked as red for a few days after you’ve paid it. You don’t need to send us proof of payment unless our Finance team asks for it.

If you have multiple properties and are on the Multiple property payment, please check the following article

Checking or updating your current payment method

To check your current payment method and bank details, log in to the extranet, click Finance and select Bank details. You’ll be able to see the details of the bank account into which you receive payouts and, if you pay by direct debit, the bank account from which you make payments.

If you make your payments via direct debit, you can update your current payment method or bank details by following these instructions:

  1. Log in to the extranet
  2. Click Finance and select either Bank details or Financial settings
  3. Click Edit bank details on the Bank details page

If you have any questions about your payment method, you can send us a message via your extranet Inbox. Select the topic Invoices and commission  and the subtopic Other. An agent will get back to you with information on the payment methods available in your country, such as direct debit, online payments or local payment providers.

Corrections to your invoice

If for some reason an invoice states the wrong amount, we won’t send a new invoice. The original invoice will remain valid, and we’ll issue a separate document with the amount to be deducted or added to the original invoice. This will either be a credit note or a debit note.

Please keep in mind that credit notes can’t be refunded to your bank account – you can use them to pay future invoices. You can find more info on how credit notes work in this article. If you receive a debit note, please follow the instructions on the debit note. 

Status of your invoice (column Status)

When checking the status of your invoice, you’ll see one of the following:

  • Invoice marked ”Paid” the invoice has been fully paid
  • Invoices marked  “Due by month day, year” the invoice has not been paid yet and is due to be paid. Unpaid (or due) invoices are visible under ‘Outstanding balances’
  • Invoices marked “Overdue (due by month day, year)” – the invoice is overdue and if not paid can cause an account suspension from the website
  • Invoices marked “You’ve paid X of X” – you have paid only a part of your invoice. Or, if you requested to use a credit note against an invoice, you will also see the remaining balance under “Total amount due”. Make sure that invoice is paid in full by its due time
  • Invoices marked “Written off” – this means that you haven’t paid in time and as a result your property has been closed permanently on our platform. Once we receive a full payment for all outstanding invoices and those invoices are marked as “Paid”, you’ll be able to reopen your property listing or discuss reopening conditions. Read this article to find out how 

Please note: once an invoice has been marked black, it can only be paid via bank transfer.

Go to the extranet

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