Reopening your property after paying a late invoice

If your property has been automatically closed due to an unpaid invoice, you can only reopen it by paying the outstanding balance. Once you’ve done this, you’ll be able to reopen your property via the extranet.

What’s in this article?

Paying your outstanding invoices

There are several ways to pay your invoices, which you can read about in this article. Make sure to always include your property ID and invoice number as the payment reference information, as we need these to identify your payment and process it correctly. Keep in mind that it can take up to 72 hours for us to receive your payment, depending on how quickly your bank processes transactions.

Once you’ve made your payment, you don’t need to send us proof of payment. The only exception to this is if:

• You’re making a bulk payment for more than one property – in this case you need to send us the confirmation together with the payment allocation breakdown
• We’ve explicitly asked you for proof of payment

Reopening your property

Once we receive your outstanding payment, you’ll receive a message in your extranet inbox letting you know that your property can be reopened. You’ll also see an Open your property button on the homepage of your extranet, which you can click to quickly reopen your property. Once you’ve reopened your property, you’ll receive a message indicating that your property is now open for booking.