Reviewing your reservation statement

Updated 2 months ago | 4 min read time
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Commission invoices are based on your guests’ check-out dates. This article explains how to check the list of reservations included in your invoices on the extranet and Pulse app.


In this article:


What is a reservation statement?

A reservation statement is an overview of all reservations included in the invoice that was already issued to your property (Commission invoices). Reservation statements are normally used to: 

  • Verify if all the stays were correctly included in a property’s invoice
  • Download and report the invoice balance per reservation 
  • Dispute certain reservations if necessary

Note that adjustments to reservations have to be made before the invoice is issued. To learn how to adjust your reservations on time, click here

If some reservations were added to your invoice incorrectly, see this article on how to manage them.

If you notice that some reservations are missing from your invoice, send us a message via the extranet Inbox. 


Viewing your reservation lists on the extranet

There are two ways to find and manage your reservation lists, depending on what you see on the extranet. Here's how if you see Invoices under Finance:

  1. Log in to the extranet.
  2. Click Finance, then Invoices.
  3. Choose an invoice and under Actions, click View statement to check which reservations are included in it. 
  4. The same info is also available in Finance under the Reservation statements tab. On this page you’ll need to choose the period you’re interested in.
  5. To download the monthly reservation statement, click Download XLS or Download CSV.

If your property is on the Payments by Booking payment model and Booking.com collects payments for your property, your layout will be the following: 

  1. Log in to the extranet.
  2. Click Finance and select Documents and invoices.
  3. Under Documents, select the invoice you want to check by clicking View statement.
  4. The same info is also available in Finance, under the Reservation Statement tab. On this page you’ll need to choose the period you’re interested in.
  5. To download the monthly reservation statement, click Download XLS or Download CSV.

To learn how we determine the commission you pay against the reservations you receive, check out this article.


Viewing your invoices 

 

Here’s how to view your reservation list invoices on the extranet:

  1. Log in to the extranet.
  2. Click Finance, then Invoices or Documents & invoices
  3. Use the Filter by year option to view your older invoices. This goes back up to 5 years*. 

*Please be advised, after a change of ownership, you are not able to view the invoices related to the old ownership.

 

Here’s how to view your reservation list invoices on the Pulse app:

  1. Log in to the Pulse app.
  2. Tap More, select Finance, then Invoices. If you have multiple properties listed on our platform, select the one you want to check the invoice for.
  3. Tap on the invoice to see more details.
  4. To view an invoice on the extranet, tap View on extranet.
  5. To download an invoice to your device, tap Download PDF.

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