What should I do if I’ve paid my invoices but they show as ‘unpaid’ in the extranet?

Updated 1 week ago

Firstly, thank you for paying your invoices on time – we really appreciate it.

If you notice that some invoices are still marked as unpaid (in red) in your extranet ‘Finance’ tab, allow at least 2-3 working days for the payment to be reflected there, and for us to check if the payment is pending on our side before we mark your invoice as paid.

If we need any further information regarding your payment, our Finance team will contact you.

Is this article helpful?