When to send proof of payment

Updated 6 months ago | 2 min read time

What’s in this article:

What proof of payment is


Proof of payment is a bank statement or document that confirms a payment has been made.

Proof of payment should always include the following information:

  • Date
  • Amount
  • Beneficiary bank details
  • Bank account details of sender
  • Please note it may also include a reference number for the transaction but this is optional

If you are an administrator of a multi-property group you’ll need to mention the amounts paid separately for each hotel ID and invoice. 

You can send proof of payment via the extranet by clicking on Inbox, selecting the topic ‘Invoices and Commission’ with the subtopic ‘Payment Confirmation’.

When proof of payment may be requested from you


Proof of payment could be required if you are paying via bank transfer. 

If invoice payments are not received in a timely manner, our finance team will reach out to you to request proof of payment to avoid suspension. 

This may also be requested if:

  • When singular payments are influenced by multiple currencies 
  • When an underpayment or overpayment has been made
  • When a payment is made via a third party provider
  • When you’re making a bulk payment for more than one property

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