Understanding VAT and local taxes

Updated 5 months ago | 3 min read time

VAT and local taxes apply to goods and services around the world. That’s why, as a partner on our platform, you’ll also encounter them. Learn how to handle them and how we can support you below.

What’s in this article:

Understanding VAT, taxes and charges

You can find an overview of all your VAT and tax settings in the extranet, including whether local and city taxes are included in the rates you charge your guests.

Here’s how to check your current VAT and tax settings:

  1. Log in to the extranet
  2. Click Property 
  3. Check out the VAT/tax/charges tab

Updating your VAT, taxes and charges

You can’t change your VAT, tax or charges settings yourself on our platform. Here’s how to contact us so we can do it for you:

  1. Log in to the extranet
  2. Click on the Inbox tab and go to Booking.com messages
  3. Click on Contact us 
  4. Select Property details as the support topic 
  5. Choose VAT or City tax/extra charges as the subtopic
  6. Compose a new message
  7. Inform us that you want to change your tax or VAT settings and include any information you might find relevant
  8. Click on Send message

You can review your current settings in the extranet by clicking on the Property tab and selecting VAT/tax/charges.

If your property isn’t a hotel, you can only change your charges by following these steps:

  1. Log in to the extranet
  2. Click Property
  3. Go to Policies in the dropdown menu
  4. Access the Additional fees and charges page

Further questions regarding VAT, taxes and charges

All reservations are considered a direct transaction between your property and the guest. So, it’s important that you’re familiar with any local taxes and laws that apply to these transactions.

If you want more information on how commission payments for online reservation services work, please refer to section 2.4 (‘General Delivery Terms’) of your contract. If you want, you can request your General Delivery Terms contract. It’s also important that you’re aware of any local taxes and laws relating to this type of transaction.

It’s best to contact your accountant, advisor or local government to get the most accurate and up-to-date information about general and local tax regulations and laws.

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