When will my account be charged if I pay by Direct Debit?

Once an invoice is issued, we’ll debit your bank account 14 days later. Please note that Direct Debit processes take four to five days to complete.

The invoice will appear as paid (showing in green) in the extranet once a request is sent to your bank for payment. If the Direct Debit doesn’t go through, the invoice will appear in red, i.e. unpaid, within the extranet.