Dealing with overbookings and no-shows
Discover how to avoid overbookings, find out what to do if you get one and how Booking.com can help you resolve your overbookings and no-shows.
If a guest doesn’t show up for their stay at your property, it’s important to mark the reservation as a no-show. You can easily do this on Pulse: Select the ‘
The ‘ Mark as a no show ’ button is available from 00:00 on the check-in date, for up to 48 hours (two business days) after the check-out date. After this point
IMPORTANT: Whenever you charge guests for non-refundable or partially refundable no-shows or cancellations, you need to pay commission on such fees. Commission
If you have more than one guest confirmed for the same room for the same date, this is considered an overbooking. Although this situation isn’t ideal, we
If you need to close your property for a specific period of time, you can simply mark your rooms/units as unavailable for that period. Read more on how to close