Creating house rules
House rules can help you feel more comfortable that your guests will take care of your property during their stay. You can set your house rules in the extranet, and guests must read and agree to them in order to complete their booking.
What’s in this article:
Standard house rules
Your house rules set expectations for guests and help them to decide whether your property is a good fit before they book.
You can specify the following standard house rules:
Parties or events
Check-in and checkout times
Maximum number of guests
Setting house rules in the extranet
Follow these steps to set house rules for your property in the extranet:
- Log in to the extranet
- Click on Property, then click on Policies
- Under House rules, click Edit
- Specify which house rules your property accommodates
- Click Save
If you have more than one property, you may be able to set up the same house rules for all of them. Here’s how:
- Log in to the extranet
- Specify whether your property accommodates smoking, parties or events, quiet hours and pets
- Select the properties you would like the policy to apply by checking the box
- Click Check and confirm
- Click Apply change
Additional rules to cover with your guests
Whether you are meeting your guests in person or providing a welcome pack, here are additional house rules you can mention to your guests:
If your apartment is in a quiet building or neighbourhood and you have set ‘quiet hours’ in the extranet, you should remind your guests to keep the noise down. You can also mention that any fines resulting from noise complaints will be passed on to them.
In order to avoid any unpleasant situations, let your guests know if you don’t want any extra visitors.
If you don’t offer any parking, you can let guests know about other parking options close to the property and any costs involved.
Safety and security
It’s important to remind your guests to lock the doors and close the windows when they leave the property. If your property has an alarm system, provide clear instructions for your guests on how to turn it on and off. If you’re hosting guests in your home, make sure you have put away any valuable items to be safe.
Food and waste
Make sure guests know about any recycling procedures and where to dispose of their rubbish. You should provide your guests with instructions on how to use any kitchen appliances. If you’re only renting out a room in your home, clearly label your guests’ space in the fridge.
Shared areas and amenities
If your property has a shared garden, terrace, swimming pool or other common area for guests, make sure they’re aware of any rules about having drinks, barbecues or parties.
Provide your guests with contact information for the police, fire and ambulance services. You should also provide your guests with details for an alternative contact person in case you’re unavailable to answer any urgent questions during their stay.
Your first steps with Booking.com
- Verifying your property location
- I’ve already registered. Can I update my property details before I go live?
- Tips on getting your property ready for guests
- Logging in to your Booking.com extranet
- Why is my property page not available in all languages?
- Changing your property status to open/bookable
- Verifying your property’s location by video upload
- Creating house rules
- All you need to know about Smart Flex Reservations
- Smart Flex reservations: FAQs
- How do I set up or change my check-in and check-out times?
- Reporting guest misconduct
- New partner restrictions: credit cards and prepayments
- How can I set up the key collection feature?
- How do I set up policies and payment methods before accepting reservations?
- Reviewing information on reservations made at your property
- How can I customise and personalise my host profile on Booking.com?
- Sharing check-in information with guests
- Setting up your host profile on Pulse