How do I know, and what should I do, when I get a booking?
As soon as you set your property open and bookable in the extranet, guests can start making reservations.
It’s important to ensure that you load your availability properly because when a guest makes a booking, it’s immediately confirmed in our system – and you can’t reject reservations. When new bookings come in, you’ll receive confirmation via email or a notification on the Pulse app (if you use it).
We’ll also send the guest a confirmation email, and your availability will be automatically updated in our system. If the guest has taken the only availability you’ve loaded in the system, then you’ll no longer be bookable on Booking.com.
You can view information about your bookings in the ‘Reservations’ tab in the extranet, and also on Pulse.
Want to know more about finding reservation information?
Your first steps with Booking.com
- How to receive and use your location verification code
- 5 features that give you more control over your listing
- I’ve already registered. Can I update my property details before I go live?
- Tips on getting your property ready for guests
- Logging in to your Booking.com extranet
- Why is my property page not available in all languages?
- Changing your property status to open/bookable
- Creating house rules for holiday rentals
- All you need to know about Risk-Free Reservations
- Risk-Free Reservations: FAQs
- How do I set up or change my check-in and check-out times?
- Can I set specific guest requirements to decide who can book my property?
- How can I set up my house rules clearly for guests?
- How do I report issues with guest misconduct?
- New partner restrictions: credit cards and prepayments
- How can I set up the key collection feature?
- How do I set up policies and payment methods before accepting reservations?
- Where can I find information about a reservation?
- How do I know if a reservation is confirmed?
- How do I know, and what should I do, when I get a booking?
- How can I customise and personalise my host profile on Booking.com?
- Sharing check-in information with guests
- How can I report guest misconduct issues via the Pulse app?
- How do I set up my host profile on Pulse?