How do I know, and what should I do, when I get a booking?

As soon as you set your property open and bookable in the extranet, guests can start making reservations.

It’s important to ensure that you load your availability properly because when a guest makes a booking, it’s immediately confirmed in our system – and you can’t reject reservations. When new bookings come in, you’ll receive confirmation via email or a notification on the Pulse app (if you use it).

We’ll also send the guest a confirmation email, and your availability will be automatically updated in our system. If the guest has taken the only availability you’ve loaded in the system, then you’ll no longer be bookable on Booking.com.

You can view information about your bookings in the ‘Reservations’ tab in the extranet, and also on Pulse.

Want to know more about finding reservation information?