Logging in to your Booking.com extranet

Updated 3 weeks ago | 10 min read time
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The extranet is an administrative dashboard that helps you manage your property. Learn how to access your account with our step-by-step guide for first-time logins, password recovery and logging in from new devices.


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Logging in to the extranet for the first time

 

To log in to the extranet for the first time, follow the steps below:

  1. Go to the extranet sign-in page
  2. Enter your username and click on Next 
  3. Enter your password and click on Log in

Your login credentials are the same as the ones you entered when creating your partner account during the sign-up process. The login process is the same for all extranet account types

Please note that if you were invited to manage a property using the extranet and didn’t create the extranet account yourself, you need to log in using the email address and password you use to log in to your own extranet.

Two-factor authentication (2FA)

For security reasons, logging in to your extranet account requires a 2FA. 2FA is a security method that requires you to use two forms of identification to log in to your extranet and access confidential data. You first need to enter your user credentials and then provide a PIN code that you can generate via the Pulse app or receive via SMS. To ensure your security further, you may be prompted with multiple authentication requests depending on the actions you want to take on the extranet. 

To be able to receive your 2FA PIN code and access your extranet account at all times:

  • Have the Pulse app installed on your phone to receive your second piece of authenticating information immediately and in a secure way. To get your verification code, log in to the app and access the More page. You have limited time to enter your PIN in the extranet.
  • Make sure your phone number is always up to date. Learn how you can update your contact information or add an additional phone number in this article. It’s recommended that you add a backup 2FA phone number, in case the first number isn’t accessible or is out of reach.

     

Please note that in order to protect yourself and your guests from malicious or fraudulent activity you may be prompted to log in using 2FA multiple times within 24 hours.

 

Once you’ve successfully logged in, you'll reach your extranet homepage or your group homepage. In the extranet you’ll be able to:

  • Access your property information such as your property ID and view your property ad on our platform.
  • Update your availability and room types, add photos and request text changes to your property page. 
  • Discover opportunities designed to boost your performance, set up deals and offer discounts to travellers.

Please note that if you’ve worked with us before or have previously started but not completed a registration using a specific email address, we’ll send your log-in details to that same email address after we’ve reviewed your new registration. We’ll also email you a link to create your personal password.

 

To learn more about changing or resetting your extranet login details, read more here.


Logging in to your Group extranet

If you manage more than one property, you may have access to the Group extranet. Group extranet is a management page that groups different properties in an overview, allowing you to manage them more easily and saving you time in managing your portfolio.

To log in to your Group extranet, simply follow the usual login steps by entering your username and password. Whether you have a primary, admin or non-admin account, you’ll be granted access to the group extranet homepage where you can navigate and manage your tasks for all the properties under your portfolio.

With a primary account, you can access all pages while with other accounts you can’t access sensitive financial information.

Logging in to the Group extranet may require a 2FA and you may get your second piece of authenticating information either via an SMS sent to the number you shared in your account or via the Pulse app. 

To receive the SMS, make sure your phone number is up to date by doing the following:

  1. Log in to the extranet
  2. Click on the user account icon and choose Contacts
  3. Add your contact information under Primary point of contact

What to do if you’re locked out

 

If you forget your username and password, you can recover them by clicking on Having trouble signing in?, and then either Forgot your username? or Forgot your password? on the extranet sign-in page.

In exceptional cases, if you can’t complete the 2FA, follow these instructions:

  1. Select Unable to verify? when prompted with the PIN code
  2. Select the reason why you can’t complete the verification process
  3. Contact customer service and provide them with the pin on your screen. They’ll provide you with a new verification code. Please note that you’ll have to provide your property ID and call from a number listed in your extranet
  4. Use the code to sign in

 

Please note that extranet accounts that haven’t been used for more than six months will be locked. Those that haven’t been used for more than 24 months will be disabled. In such situations when you are locked out, you’ll need to contact our Customer Service team for further assistance.

 

If you’re having problems logging in and need more guidance, take a look at these tips on accessing your account.


Logging in from a new device

 

When logging in to the extranet from a new device using a web browser, you’ll be asked to verify your details as outlined previously, either via text message or Pulse verification code. 

You can choose one of the following options:

  • Text message – select this option to receive a six-digit code by SMS.
  • Pulse verification code – log in to the Pulse app and retrieve your PIN following these steps: tap on More, then Settings, and Extranet-PIN.

Enter your six-digit code or PIN. Now you’ll be able to access the extranet again.


FAQs

  • If you’ve changed your email address or phone number, you will need to update your login details and your Partner Hub information too. Read this article to learn how to update your existing contact information.

  • Each property ID has an extranet account with at least one admin user. The admin user can grant you access to the extranet depending on your function at the property (for example, front desk manager). Find out who is the property extranet admin at your property and follow these instructions on how they can get you access to the extranet.

  • We recommend you not to share your login details with anyone due to security concerns and log in issues. Sharing your login details increases the risk of your account being compromised and makes our security monitoring less efficient. Also, most log in attempts prompt a 2FA request and a PIN is sent via the Pulse app or SMS to the contact details associated with the login used. Unless shared in a timely manner with the personnel attempting to log in, the 2FA won’t be completed and they will be locked out.

  • Adding multiple points of contact with different email addresses and phone numbers can allow easy extranet access in case of changes in contact information or staff. Read this article to learn how you can do that.

  • Sometimes too much stored data in the browser causes the extranet page to display an error message when attempting to log in. If you’re redirected to another page or get an error, please start again from admin.booking.com – type it directly into the address bar and ensure the URL isn’t changing automatically. If issues persist, please try to clear the cache and cookies on your browser, delete any bookmarked extranet links and try again.

  • You can remove an existing account or limit access to someone’s account if you hold admin user rights. Read how to do that in our dedicated article.

  • You can provide admin rights to another user. Read how to do that in this article.

  • The Group extranet is a home page available to some partners who manage multiple properties listed on our platform. To access it, follow the usual extranet log-in steps or the log-in troubleshooting steps. Once you’re logged in, you’ll be presented with your Group extranet homepage where you can manage all your properties. Read this article to find out how to change or reset your extranet login details.

  • To add or remove a property from your group extranet, you need to contact our Support team. Please read our dedicated article to learn how to contact us.

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