How to receive and use your location verification code

Updated 1 month ago

When joining, you need to confirm your property’s location to make sure guests can easily find it on arrival. We facilitate this by posting you a letter containing the information you need to complete the process. Once you receive your letter, it only takes 5 minutes to confirm your property location in your extranet.

Note: In exceptional cases where you do not have access to postal services or immediate access to the property you want to list on, contact us so we can facilitate your verification by alternative means.

How to confirm your property’s location online

We’ll send a letter with a unique verification code by post to the property address you provided during registration. Depending on your location, it can take up to 25 days (including weekends) for your letter to arrive. 

If you have received the letter, please enter your code.

If you have not received your letter after 25 days, please send us a message.

Tip: To minimise the time it takes to verify your property location, make sure the address you provide is as accurate and detailed as possible and matches the exact property you want to add on

If you want to register multiple properties on, each individual location requires its own verification based on its unique address. You cannot register multiple properties under the same address unless they are home-like properties such as apartments in the same building.

Why location verification is important

We promote your property across multiple search engines and on affiliate websites, so it’s vital that we show guests the correct property location right from the start. This also helps you to manage expectations and provide a positive guest experience.

If your property location remains unverified, your property may be temporarily closed and prevented from receiving new bookings.

In such cases, you can set your property live (or open/bookable) on our website again by following the process outlined above.

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