Verifying your property’s location

Updated 3 weeks ago | 3 min read time

After listing your property on our platform, you’ll need to confirm your property’s location to make sure guests can easily find it on arrival. We’ll let you know which verification information you need to share to complete the location verification process via the extranet, using the Partner Verification Portal.

What’s in this article

Understanding the location verification 

It’s essential to show guests your property’s correct location in order to manage their expectations and provide them with a positive experience.

We use different methods to confirm your property’s location. While we understand that you may prefer one method over another, you can’t choose which one we assign to you. We make this decision based on variables such as your property type and property location. 

If your property’s location remains unverified, we’ll have to temporarily close your property and you won’t be able to receive new bookings. We’ll also block any pending payouts if you use Payments by

Note: You might still be able to receive bookings during the verification process, but it depends on each individual case. You can find more information in this article.

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Confirming your property’s location with a video upload

If eligible, you can confirm your property’s location by uploading a video to the Partner Verification Portal via desktop and can be filmed in any language. 

Here’s how to do this:

  1. Log in to the extranet
  2. On the Confirm property location banner, click on Confirm location
  3. Click on Upload video
  4. Click on Upload another video or Upload from another device

If you select the latter, you’ll be able to send a link to that device to upload the video from there. 

Once you’ve uploaded your video, our support team will review it and confirm your property’s location. The banner will then disappear from the extranet.

Find out more about how to film and upload a video in this article. 

Confirming your property’s location with a letter

If we decide to have your property’s location confirmed by post, we’ll send a letter with a unique verification code to the property address you provided during registration on our platform. 

Please make sure you can receive and access mail at this property location. Depending on your location, it can take up to 25 days for your letter to arrive.


To minimise the time needed to verify your property’s location, make sure the address you provide is accurate. Read this article if you need to update your property’s address and remember that this address should match the address of the property you’re listing on our platform.

Once you receive the letter, you’ll find detailed instructions on how to enter your verification code using the Partner Verification Portal. You can also follow these steps:

  1. Log in to the extranet
  2. On the Confirm property location banner, click on Confirm location
  3. On the Partner Verification Portal, enter your unique code and click on Submit

If you haven’t received your letter after 25 days, you can request another letter following the same steps, then clicking on Resend your letter, underneath the code field on your screen.

If you don’t see that option, please send us a message via your extranet inbox.

If you want to register multiple properties, you’ll need to verify the location of each property separately. You can find more information on how to register multiple properties here.

Confirming your property’s location with a call

In some rare cases, we can opt to verify your property’s location by giving you a phone call. In this case, it can take up to three months for us to call you from the day we first got in touch. 

To make sure we can reach you, please check that your contact information is up to date and add a second phone number if possible. Read this article to learn how to do that.

Looking for other topics to get started? 

Check out the following articles to find answers to your other questions:

Prepayment restriction during property verification process

Changing your property status to open/bookable

Changing or updating your property address


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