Verifying your property’s location by video upload

When you join our platform, we may ask you to confirm your property’s location by uploading a video of it in the extranet. Find out how to take and upload that video in this article.

What’s in this article

1. Requirements for your location verification video
2. How to upload your location verification video
3. Receiving location verification from us

Requirements for your location verification video 

To help us confirm your property’s location, there are a few things you need to include in your video. The video must be less than eight weeks old and show the following:

• A street sign of the street your property is located on
• The exterior of your property and the path to the interior
• The interior of your property, including the rooms or units, kitchen and bathrooms

There are some things we can’t accept in the verification videos:

• Photo compilations or slideshows
• Timing effects, such as fast forward, slow motion or time-lapse
• Visual effects, including black and white, transitions, filters or distortion of any kind

This list of requirements is also visible when you upload the video in the extranet. 

How to upload your location verification video

Once you’re happy with your video, you’ll be able to upload it to the extranet. Here’s how to upload it via desktop:

1. Log in to the extranet
2. Click Confirm location on the Confirm property location banner
3. Click Upload now
4. Browse your device for the correct file, select it and click Open to upload 

Here’s how to upload your video from your mobile phone:

1. Log in to the extranet
2. Click Confirm location on the Confirm property location banner
3. Click Upload from another device 
4. Enter the phone number that’s connected to your Booking.com account
5. Click Send SMS 

We’ll send you an SMS containing a link to our partner verification portal, where you can upload your video.

If your video is uploaded successfully, a green banner stating ‘Video successfully uploaded’ will appear. 

If your video fails to upload, you’ll see a red banner with the message, ‘Some videos are not uploaded’. You’ll also receive more information on how to resolve the problem.

Receiving location verification from us

Once you’ve uploaded your video and we’ve confirmed your property’s location, the Confirm property location banner will disappear from the extranet.

Go to extranet