How can I analyse my guest review scores?

To help you understand how guests rate their experience at your property, we’ve created a special tool in your extranet.

Found under the ‘Analytics’ tab, the ‘Guest review scores’ tool analyses your review scores over time and compares your performance against properties in your competitive set.

The at-a-glance data and reports make it easy for you to track your progress.

Note: the ‘Guest review scores’ tool uses data from all reviews submitted for your property, including reviews awaiting approval and reviews which were removed (for example, if a reservation was reported as a no-show). For that reason, the scores may differ from those shown in your ‘Guest reviews’ tab.