Managing guest payments

A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there is no damage to the property. Booking.com cannot collect damage deposit...

To access guests’ credit card details, just follow the steps below: Log on to the extranet and select the ‘Reservations’ tab. Click on the relevant guest name or reservation number...

Regulation changes To comply with European consumer law, we’re asking all our partners to update their pre-authorisation settings by 1 September 2019. Under these laws, you’ll need...

Note: To make sure you’re not charged commission on reservations where you couldn’t charge the guest, we’ve added flexibility to the procedure for marking invalid credit cards. You...

If you want to update which payment methods and cards you accept, here’s what you need to do: 1. Go to the ‘Property’ tab in the extranet and click on ‘Policies’. 2. Under ‘Guest...

If you want to make changes to deposits, or how much guests need to pay in advance, here’s what you need to do: Click on the ‘Property’ tab in the extranet and select ‘Policies’...