Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Guest Reviews

Learn about Booking.com guest reviews: from getting and managing guest reviews to dealing with and responding to guest reviews and guest review scores.

Understanding guest reviews

Everything you need to know about guest reviews

Understanding the value for money score

Can I ask for a guest review to be removed?

Where can I see my guest reviews?

How long does a review stay on my page?

What are guest reviews and who can write one?

What order do guest reviews appear in?

5 tips on how to get more guest reviews

All you need to know about Guest Insights

Can I respond to a guest review?

Can I respond to a guest review using Pulse?

Traveller Review Awards

Traveller Review Awards 2021: FAQs and all you need to know

How to deliver great hospitality and win a Traveller Review Award