Guest Reviews

Learn about Booking.com guest reviews: from getting and managing guest reviews to dealing with and responding to guest reviews and guest review scores.

Understanding guest reviews

How long does a review stay on my page?
Everything you need to know about guest reviews
Understanding the value for money score
Can I ask for a guest review to be removed?
Where can I see my guest reviews?
What are guest reviews and who can write one?
What order do guest reviews appear in?
5 tips on how to get more guest reviews
All you need to know about Guest Insights
Can I respond to a guest review?
Can I respond to a guest review using Pulse?

Traveller Review Awards

Traveller Review Awards 2021: FAQs and all you need to know
How to deliver great hospitality and win a Traveller Review Award