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Can I respond to a guest review using Pulse?

Updated 5 months ago

It’s easy to respond to guest reviews on Pulse. Just open the app on your iOS or Android device and follow these steps:

  1. Go to the ‘More’ tab and select ‘Guest reviews’.
  2. If you manage multiple properties within a group account, choose which property’s reviews you want to see.
  3. Select a review to respond to.
  4. Scroll down and tap on the ‘Reply’ button.
  5. Write your response and choose ‘Send’.

Here are some helpful tips for responding to reviews:

- Be personal: Don't just write "Thank you" in response to a positive review. Take the time to craft a personalised message. This shows that you care about each of your guests.

- Less is more: Keep your responses concise and to the point.

- Originality is appealing: Make sure that every response is unique and specific. A genuine reply is key for maximum customer satisfaction.

- Change a negative into a positive: Be genuine and look for potential opportunities to improve the experience at your accommodation for future guests.

- Double-check your work: Take a little extra time to make sure you've written what you intended. We can remove a response if necessary, but it's always better to get it right the first time around.

Note: All partner responses to guest reviews are subject to moderation. Once your response has been reviewed by our team and published on the website, you’ll see a ‘Reply published’ tag in your list of reviews on Pulse. It’s not possible to respond to reviews which have a score but no written comments.

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