Guest review process and conditions

A guest review is the personal opinion of a guest’s experience after staying at a property. To make the best use of reviews, you should understand how the review process works and who can leave a review.

What’s in this article:

Understanding how the guest review process works

Reviews are a way for you to get valuable feedback on your property and improve the guest experience. They showcase your property’s best features and help other potential guests make a booking decision.

We send review invitation emails to guests about 48 hours after check-out. They have three months to complete their review.

Eligibility to leave a guest review

Only guests who have booked stays through our platform – including no-shows and people who’ve booked a property on behalf of their family or friends – and/or have stayed at your property can leave a review.

Sometimes, someone may have made a reservation on behalf of a friend, family member or colleague. In that case, the person who made the booking receives the guest review questionnaire and they can forward it to the person who stayed at the property to complete the review.

You can read our content guidelines here to learn more about our policy on non-stayed reservations.

Anonymous reviews on Booking.com

We allow anonymous reviews in order to help you gather as many reviews as possible. Our experiments show that when the anonymous review option is available, guests are more likely to leave one. We know that anonymity makes it easier for guests to share feedback and highlight issues they would otherwise not mention. This also gives you greater insight into how you could make improvements. As with all other reviews, anonymous reviews remain public for 36 months.

Anonymous reviews are not grounds for removal. If you are looking for more information about removal of guest reviews, please read this dedicated article and the content guidelines.