Improving your Guest Review Score

Your Guest Review Score is an average of all the ratings you’ve received – from one to ten – from guests who’ve stayed at your property. It gives you insight into what guests think about your hospitality. A high Guest Review Score leads to better visibility on our platform.

What’s in this article:

Benefits of a good Guest Review Score

A high Guest Review Score is a type of verified review. It lets other travellers know that other people have enjoyed staying at your property and can help you attract new potential guests. Many travellers on our platform use the Guest Review Score to filter their search results. A high score can increase your visibility in these searches.

A high Guest Review Score also helps you qualify for:

• Traveller Review Awards
• The Preferred Partner Programme
• The Genius Programme

Checking your Guest Review Score

Follow these steps to check your Guest Review Score:

1. Log in to the extranet
2. Click on Guest reviews and select Guest reviews

Here, you’ll also be able to see other things guests are saying about your property and respond to reviews.

Keep in mind that the order of guest reviews on your page depends on the language the guest is browsing in. So, if your browser is set to Spanish, these reviews will appear first, followed by English, and then any other languages. Reviews with scores, but without comments will appear lower down the page, and you cannot respond to them as they must have a title or a comment.

Improving your Guest Review Score

You can get a higher Guest Review Score by preparing your property adequately to give your guests an enjoyable experience. You may also want to encourage your guests to leave a review by writing a personal arrival note.

External review scores

Your account is automatically set up to receive guest reviews after setting your account to open/bookable. If you do not have a Guest Review Score yet, we'll import and display external review scores from other trusted travel websites.

These reviews are imported from third-party travel websites that we trust and have similar standards to our platform. We review all external review scores every few weeks to make sure they’re accurate and up-to-date. We don’t display written reviews from other travel websites. As soon as you receive your first guest review on our platform, we’ll replace the external review score with your Booking.com Guest Review Score.

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