We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.


What is an anonymous review, and can I remove it?

Updated 4 months ago

When a guest leaves a review, they can choose to:

  • use their own name

  • use a nickname

  • remain anonymous

An anonymous review is when a guest leaves a review without including any personal details.

We respect our customers’ right to privacy, so it’s important to give them this option. If a guest chooses to leave an anonymous review, it is also Booking.com’s responsibility to protect their privacy, so we’re not able to share any details about such guests.

All reviews on our website, including anonymous ones, are 100% verified. We check and make sure that every review is submitted by a genuine guest who booked and/or stayed at the property (unless their reservation is reported as a no-show).

If a guest submitted an anonymous review with comments, you can reply to it through your extranet ‘Guest reviews’ tab.

When it comes to removing an anonymous review, the same guidelines apply as for any other review: we can only remove reviews in certain situations.

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