Force Majeure update for reservations made during and/or after April 2020
By now - beginning of April - we can expect that our mutual customers are aware of the risk of further COVID-19 spread, and as such the risk they are taking when making new reservations, particularly Non-Refundable and Partially Refundable bookings.
Therefore for all new reservations made as of 6 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current COVID-19 outbreak. These reservations will be treated like any standard booking, according to our policies and procedures.
|For active reservations made before 6 April 2020, regardless of future check-in date:||For reservations made on or after 6 April 2020:|
|There is no change. Our Force Majeure procedures, implemented in view of government travel restrictions and based on our contract, still apply.||The COVID-19 Force Majeure procedures that we implemented in view of government travel restrictions do not apply.|
We anticipate that more governments around the world will implement binding regulations that restrict the movement of people. Our Force Majeure procedures will apply as normal to any reservations made before 6 April 2020 for any future check-in date where government travel restrictions make it impossible, illegal or prevent guests from travelling to or staying at the accommodation they have booked.
|Our standard procedures apply, including relating to Non-Refundable and Partially Refundable reservations. As such, you will be in control of whether, when and how to refund COVID-19-related guest cancellations for reservations made on or after 6 April 2020, based on the policy chosen by your guest, your individual, legal and governmental situation and mandatory consumer law.|
|We will introduce extensive new messaging across our website and app, both pre- and post-booking, to make customers even more aware of the risk they are taking in booking Non-Refundable or Partially Refundable reservations on or after 6 April 2020.|
Please visit our Coronavirus Partner Support page, where you can find quick links to all our guidance and updates.
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