Adding or updating an existing policy to Flexible - 1 Day
With travellers wanting the option of adapting their plans in case unforeseen circumstances prevent them from travelling, flexibility is crucial. A great way to stand out to these travellers is by offering flexible cancellation policies. Adding a new, more flexible policy or updating an existing policy to make it more flexible can help you secure more bookings in times of low demand and high uncertainty.
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Flexible - 1 Day policy
The Flexible - 1 Day policy is a great way to offer guests the most flexibility you can. This policy allows guests to cancel for free up to one day before the arrival date. If they cancel within one day of arrival, they’ll be charged the cost of the first night.
You can add a new policy or edit an existing one to become Flexible - 1 Day. For example, if you already offer a rate plan with free cancellation seven days in advance, you can edit this in the Rate Plans page to become Flexible - 1 Day. This extends the cancellation period up to the day before check-in. Once you do this, you’ll also start appearing in the search results for people looking for more flexible policies, which will make your property visible and attractive to more travellers. Your rate plans that don't offer a free cancellation policy – for example non-refundable bookings – will stay as they are, which helps you appeal to a diverse range of travellers in the future.
Adding a new Flexible - 1 Day rate plan
- Log in to the extranet
- Click on Rates & Availability or Calendar & Pricing, and then select Rate Plans
- Select Add a new rate plan
- Under Flexible click Add rate plan
- Select Flexible - 1 Day as the cancellation policy you want for this rate plan – if you don’t see this option, check that you have this policy type set up on your policies page
- Define the other features of your rate plan
- Click Review and then Activate rate plan to finalise
Editing your existing rate plans
- Log in to the extranet
- Click on Rates & Availability or Calendar & Pricing and then select Rate Plans
- Select the existing rate plan you’d like to make more flexible then click Edit
- Next to Policy, click Edit
- Select Flexible - 1 Day and then click Save – if you don’t see this option, check that you have this set up on your policies page
It can take up to 30 minutes for your rates to be updated. If you use a Connectivity provider or channel manager, your updated rate plan will be synchronised there as well.
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Your Rates & Availability
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- Setting up derived pricing
- Setting up deals and discounts
- Adding and editing meal plan information
- Setting up a Non-Refundable Rate
- Setting up a new rate plan
- Setting up standard children rates
- Setting up Mobile Rates
- Setting up and updating pricing per guest
- Creating meals packages for ryokans
- Adding or updating an existing policy to Flexible - 1 Day
- Activating the Limited-time Deal
- Setting up Early Booker and Last-Minute Deals
- Setting up Weekly Rate Plans
- Setting up Country Rates
- Using the Genius free breakfast promotion
- Setting up a Basic Deal
- Changing dates for non-refundable bookings
- Setting up Flash Deals
- Setting up flexible children rates
- Setting up US State Rates
- Understanding the Getaway Deal for partners
- Setting up Monthly Rate Plans
- Understanding Long Stay policies
- Setting up an Early Booker Rate Plan
- Setting up Early 2024 Deals
- Using your availability, rate plans and policies to increase bookings
- Everything you need to know about the New Property Deal
- Setting up Black Friday Deals
- Setting up value adds
- Understanding Booking Sponsored Benefit
- Late Escape Deal
- Super Saver Deal in the US: FAQ