Important information regarding the Coronavirus

We advise impacted partners to regularly check this article for further updates.

LATEST UPDATE: as of February 7, 2020, Forced Circumstances/Forces Majeures no longer apply to reservations made for properties in Taiwan.

At Booking.com, the safety of our partners and guests is of utmost importance. As a result of the official travel advice about the Coronavirus, guests are likely to be unable to travel to or stay at accommodations in China, Hong Kong and Macau. Please note, travel throughout China, Hong Kong and Macau is severely impacted or forbidden at this time.

To protect the health of our partners and guests, we have declared Forced Circumstances (FC).

Forced Circumstances are extended to apply to: (1) All reservations with check-in date up to and including 29 February 2020; (2) All properties in China, Hong Kong and Macau; (3) All reservations made by travellers from China, Hong Kong and Macau.

The impact of Forced Circumstances is as follows:

Properties in China, Hong Kong and Macau

  • For all reservations made for properties in the above-mentioned countries/regions with check-in date on or before 29 February 2020, we expect you to refund any prepayment and waive any cancellation costs (fees, expenses and/or other amounts).

  • Booking.com will waive the commission in these cases.

Properties in all other countries

  • For any reservation made at your property by travellers from China, Hong Kong and Macau with check-in date on or before 29 February 2020, we expect you to refund any prepayment and waive any cancellation costs (fees, expenses and/or other amounts).

  • Booking.com will waive the commission in these cases.

  • All reservations made by travellers from countries other than China, Hong Kong and Macau, regardless of booking date or check-in date are subject to our usual way of working as mentioned in our General Delivery Terms. In these cases, properties are not allowed to cancel any reservation without the guest’s approval.

We will continue to monitor the situation closely to ensure the safety of all partners and guests.

Due to the high volume of inquiries, customers might experience delays and try to reach out to your property directly for cancellations. Information on how to handle these reservations can be found here.

If you have any questions, you can reach us 24/7 via your extranet inbox.