Important information regarding the Coronavirus

Updated 1 hour ago

Last updated: 6 July 2020

If you are a guest, please visit the guest customer support website.

We advise impacted partners to regularly check this article for further updates.

Important change per 6 April 2020: By now, we can expect that our mutual customers are aware of the risk of further Coronavirus spread, and as such the risk they are taking when making new reservations, particularly Non-Refundable and Partially Refundable bookings. Therefore for all new reservations made as of 6 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current Coronavirus. These reservations will be treated like any standard booking, according to our policies and procedures. For more information, click here.


Table of contents:

1. Conditions of Force Majeure/Forced Circumstances

2. Reservations where Force Majeure (FM) conditions apply

3. Date changes & cancellations process


1. Conditions of Force Majeure/Forced Circumstances

The safety of our partners and guests is of utmost importance. As a result of the official travel advice received from Government organisations about the Coronavirus (COVID-19), guests are unable to travel to or stay at accommodations located in areas that are severely affected.

In addition, international travel restrictions are placed on travellers who have recently been in areas severely affected by the Coronavirus (in most cases, within the last 14 days). These restrictions can include bans on entry, mandatory quarantine on arrival, or the suspension of on-arrival visas.

As a result, to protect the health of our partners and guests in regard to Coronavirus, we have declared Force Majeure/Forced Circumstances (FM).

In addition to the below-mentioned countries or regions, FM also covers individual cases where restrictions make it impossible, illegal or prevent guests from travelling to or staying at the accommodation (in accordance with the applicable General Delivery Terms).

For reservations under FM we expect partners to respect the inability of guests to stay as intended. We ask that you, to the satisfaction of the guest, arrange 

     A) new dates for a future stay through Booking.com (different rates may apply), or

     B) a voucher issued by the property for a future stay, for the value paid by the guest or a higher amount at your discretion, or

     C) a full refund of any prepayment/deposit.

In cases where the reservation is cancelled all commission will be waived.  


2. Reservations where Force Majeure (FM) conditions apply

Please note that FM policies apply only to cancellations made after the introduction of the relevant travel restrictions. 

FM conditions also apply in countries or regions other than those mentioned explicitly below, for instance (but not limited to) in some/certain/specific situations where reservations are:

  • by travellers who have been to an area affected by coronavirus and are prevented from travelling as a result
  • by travellers who have been banned from entering the country they intended to travel to
  • by travellers who face suspension of on-arrival visas
  • made at properties who have closed their doors, either by their own choice or through regulatory requirement. Please note the property has the responsibility to inform impacted guests and ensure they are fully refunded for any cancelled stay

For guest-facing information regarding travel restrictions, please see this page with publicly available links to government websites. Note that if a country or area is not specified in the guest-facing page, this does not automatically mean that no travel restrictions are in place, and we strongly recommend that guests seek information for any and all countries and regions they plan on travelling to. Booking.com is not responsible for the content of the public (government) websites. 


Oceania

Australia:

(1) All reservations made for properties in Australia by travellers from outside Australia with a check-in date between 20 March 2020 and 18 July 2020 (including).

(2) All reservations made by travellers from Australia for properties outside Australia with a check-in date between 25 March 2020 and 18 July 2020 (including). 

(3) Domestic travel for specific regions is included in the Force Majeure conditions between 24 March 2020 and 5 July 2020.

Specifics per region are known by Customer Service agents.

New Zealand:

Current Force Majeure conditions:

All reservations made for properties in New Zealand with a check-in date between 19 March 2020 and 8 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made by travellers from New Zealand with a check-in date between 19 March 2020 and 10 June 2020 (including).

(2) Domestic travel in New Zealand is included in the Force Majeure conditions between 26 March 2020 and 13 May 2020 (including).

Samoa:

All reservations made for properties in Samoa with a check-in date between 21 March 2020 and 8 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Vanuatu:

All reservations made for properties in Vanuatu with a check-in date between 20 March 2020 and 8 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions. 


Asia 

Brunei:

All reservations made for properties in Brunei with a check-in date between 24 March 2020 and 15 July 2020 (including), or by travellers from Brunei with a check-in date between 16 March 2020 and 15 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Bhutan:

All reservations made for properties in or by travellers from Bhutan with a check-in date between 23 March 2020 and 8 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Cambodia:

All reservations made for properties in Cambodia by travellers from specific countries with a check-in date between 17 March 2020 and 19 May 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Note: Countries are known by Customer Service agents.

China (Mainland):

Current Force Majeure conditions:

All reservations made for properties in Mainland China with a check-in date between 1 April 2020 and 8 July 2020 (including), with the exception of residents from Mainland China, Taiwan, Hong Kong and Macau. Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in or by travellers from Mainland China with a check-in date between 25 January 2020 and 31 March 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Hong Kong:

All reservations made for properties in Hong Kong by non-Hong Kong residents, and by residents of mainland China, Macau and Taiwan who have visited a foreign country 14 days prior to entering Hong Kong, with a check-in date between 25 March 2020 and 13 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

India:

Current Force Majeure conditions:

All reservations made for properties in India with a check-in date between 13 March 2020 and 15 July 2020 (including). Domestic travel for specific dates and in certain regions in India is included in the Force Majeure conditions.

Specifics per region are known by Customer Service agents.

Past Force Majeure conditions:

(1) All reservations made by travellers from India with a check-in date between 13 March 2020 and 15 June 2020 (including). 

(2) Domestic travel in India is included in the Force Majeure conditions between 25 March 2020 and 15 June 2020 (including). 

Indonesia:

Current Force Majeure conditions:

(1) All reservations made for properties in Indonesia with a check-in date between 2 April 2020 and 9 July 2020 (including).

(2) All reservations made by travellers from Indonesia with a check-in date between 24 April 2020 and 9 July 2020 (including).

(3) Domestic travel is included in the Force Majeure conditions between 24 April 2020 and 9 July 2020 (including).

Past Force Majeure conditions:

All reservations made for properties in Indonesia by travellers from specific countries with a check-in date between 20 March 2020 and 1 April 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Note: all countries are known by Customer Service agents.

Japan:

All reservations made for properties in Japan by travellers from specific countries in Asia, Europe, North America, Latin America, Oceania, Middle East and Africa, with a check-in date between 23 March 2020 and 8 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Note: all countries are known by Customer Service agents.

Laos:

All reservations made for properties in or by travellers from Laos with a check-in date between 30 March 2020 and 8 July 2020 (including). Domestic travel in Laos is included in the Force Majeure conditions between 30 March 2020 and 18 May 2020 (including).

Macau:

All reservations made for properties in Macau by non-Macau residents, and by residents of mainland China, Hong Kong and Taiwan who have visited a foreign country 14 days prior to entering Macau, with a check-in date between 24 March 2020 and 14 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Malaysia:

Current Force Majeure conditions:

All reservations made for properties in or by travellers from Malaysia with a check-in date between 18 March 2020 and 8 July 2020 (including). Malaysian citizens and their families are allowed to enter the country. Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

Domestic travel in Malaysia is included in the Force Majeure conditions between 18 March 2020 and 9 June 2020 (including).

Maldives:

Current Force Majeure conditions:

All reservations made for properties in the Maldives with a check-in date between 6 April 2020 and 14 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in the Maldives by travellers from certain countries, with a check-in date between 23 March 2020 and 5 April 2020 (including). 

Note: all countries are known by Customer Service agents

Myanmar:

All reservations made for properties in Myanmar with a check-in date between 30 March 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Nepal:

All reservations made for properties in or by travellers from Nepal with a check-in date between 22 March 2020 and 9 July 2020 (including). Domestic travel is included in the Force Majeure conditions between 24 March 2020 and 9 July 2020 (including).

Pakistan:

(1) All reservations made for properties in Pakistan with a check-in date between 21 March 2020 and 14 July 2020 (including).

(2) Domestic travel for the province of Sindh with a check-in date between 1 June 2020 and 14 July 2020 is included in the Force Majeure conditions.

Philippines:

Current Force Majeure conditions:

All reservations made for properties in the Philippines with a check-in date between 23 March 2020 and 9 July 2020 (including). Domestic travel in the Luzon and Cebu Regions of the Philippines is included in the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made by travellers from the Philippines with a check-in date between 23 March 2020 and 13 April 2020 (including).

Seychelles:

Current Force Majeure conditions:

All reservations made for properties in or by travellers from Seychelles, with a check-in date between 24 April 2020 and 6 July 2020 (including). Domestic travel is included in the Force Majeure conditions between 9 April 2020 and 4 May 2020 (including). 

Past Force Majeure conditions:

All reservations made by travellers from specific countries for properties in Seychelles, with a check-in date between 23 March 2020 and 23 April 2020 (including).

Note: Countries are known by Customer Service agents. 

Singapore:

All reservations made for properties in Singapore with a check-in date between 24 March 2020 and 5 July 2020 (including). Domestic travel is included in the Force Majeure conditions between 7 April 2020 and 5 July 2020 (including).

Sri Lanka:

Current Force Majeure conditions:

All reservations made for properties in Sri Lanka with a check-in date between 9 April 2020 and 8 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

Domestic travel is included in the Force Majeure conditions between 9 April 2020 and 25 May 2020 (including).

Taiwan:

Current Force Majeure conditions:

All reservations made for properties in Taiwan by leisure travellers with a check-in date between 1 July 2020 and 14 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in Taiwan with a check-in date between 19 March 2020 and 30 June 2020 (including).

Thailand:

All reservations made for properties in Thailand with a check-in date between 26 March 2020 and 19 July 2020 (including). Domestic travel in specific areas is included in the Force Majeure conditions between 31 March 2020 and 30 June 2020 (including).

Note: all areas are known by Customer Service agents.

Vietnam:

All reservations made for properties in Vietnam with a check-in date between 22 March 2020 and 8 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.


Europe, Middle East and Africa

Entry into the European Union and Schengen Zone:

All reservations made for properties within the European Union and all 26 Schengen Member States *) by travellers from outside this area (worldwide except UK and Ireland) with a check-in between 20 March 2020 and 13 April 2020, unless the purpose of travel is for specified purposes.

Armenia:

All reservations made for properties in Armenia, with a check-in date between 3 April 2020 and 13 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Austria:

Current Force Majeure conditions:

All reservations made for properties in Austria with a check-in date between 16 June 2020 and 30 June 2020 (including). Travellers from certain EU** and all EFTA*** countries are excluded from the Force Majeure conditions. Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in Austria by non-EU** and non-Schengen* citizens with check-in date between 16 March 2020 and 15 June 2020 (including). Domestic travel for leisure purposes is included in the Force Majeure conditions between 16 March 2020 and 28 May 2020 (including).

Azerbaijan:

All reservations made for properties in or by travellers from Azerbaijan with a check-in date between 14 March 2020 and 1 August 2020 (including). Domestic travel is included in the Force Majeure conditions between 5 April 2020 and 3 May 2020 (including) and 10 June 2020 and 1 August 2020 (including).

Belgium:

(1) All reservations made for properties in or by travellers from Belgium with a check-in date between 18 March 2020 and 14 June 2020 (including). Domestic travel is included in the Force Majeure conditions between 18 March 2020 and 7 June 2020 (including).

(2) All reservations made for properties in Belgium with a check-in date between 15 June and 30 June (including), except for travellers from Schengen* and EU** countries and the UK.

(3) All reservations made by travellers from Belgium with a check-in date between 15 June and 30 June (including). Travel to Schengen*, EU** countries and the UK is excluded from the Force Majeure conditions.

Bulgaria:

All reservations made for properties in Bulgaria by travellers from Italy, Spain, France, the UK & Northern Ireland, Germany, Netherlands, Switzerland, Austria, Belgium, Iceland, Liechtenstein and Luxembourg or from non-EU**/EFTA*** countries, with a check-in date between 20 March 2020 and 31 May 2020 (including). Domestic travel is included in the Force Majeure conditions between 21 March 2020 and 13 May 2020 (including).

Cape Verde:

Current Force Majeure conditions:

All reservations made for properties in or by travellers from Cape Verde with a check-in date between 29 March 2020 and 30 June 2020 (including). Domestic travel is included in the Force Majeure conditions between 29 March 2020 and 30 May 2020 (including).

Past Force Majeure conditions:

(1) All reservations made for properties in Cape Verde by travellers from Italy with a check-in date between 27 February 2020 and 30 April 2020 (including).

(2) All reservations made for properties in Cape Verde by travellers from certain countries with a check-in date between 19 March 2020 and 9 April 2020 (including). 

Note: Countries are known by CS Agents.

Croatia:

All reservations made for properties in or by travellers from Croatia, with a check-in between 19 March 2020 and 18 May 2020 (including). Domestic travel is included in the Force Majeure conditions between 23 March 2020 and 11 May 2020 (including).

Cyprus:

(1) All reservations made for properties in Cyprus, with a check-in date between 16 March 2020 and 8 June 2020 (including).

(2) All reservations made by travellers from Cyprus, with a check-in date between 30 March 2020 and 8 June 2020 (including).

(3) Domestic travel is included in the Force Majeure conditions between 16 March 2020 and 8 June 2020 (including).

Czech Republic:

Current Force Majeure conditions:

(1) All reservations made for properties in or by travellers from the Czech Republic with a check-in date between 16 March 2020 and 14 June 2020 (including).

(2) All reservations made for properties in Czech Republic by travellers from certain countries, with a check-in date between 15 June 2020 and 9 July 2020 (including).

(3) All reservations made by travellers from Czech Republic to certain countries, with a check-in date between 15 June 2020 and 9 July 2020 (including).

(4) Domestic travel is excluded from the Force Majeure conditions. Countries are known by CS Agents.

Past Force Majeure conditions:

(1) All reservations made for properties in the Czech Republic by travellers from China, Iran, Italy, South Korea, France, Spain, Germany, Switzerland, Norway, Denmark, Netherlands, Sweden, United Kingdom, Belgium, Austria with a check-in date between 14 March 2020 and 11 April 2020 (including).

(2) All domestic travel is included in the Force Majeure conditions between 16 March 2020 and 26 March 2020. 

(3) Domestic travel for leisure is included in the Force Majeure conditions between 27 March 2020 and 25 May 2020 (including).

Denmark:

Current Force Majeure conditions:

All reservations made for properties in Denmark with a check-in date between 16 June 2020 and 15 July 2020 (including). Business travel is excluded from the Force Majeure conditions. Travellers from the UK, EU** and EFTA*** countries are excluded from the Force Majeure conditions. Travellers from Portugal and Sweden are not allowed to enter the country. Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in Denmark with a check-in date between 14 March 2020 and 15 June 2020 (including).

Egypt:

All reservations made for properties in or by travellers from Egypt with a check-in date between 17 March 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Estonia:

Current Force Majeure conditions:

(1) All reservations made for properties in Estonia with a check-in date between 17 March 2020 and 16 June 2020 (including). Travellers from certain EU** and all EFTA*** countries are excluded from the Force Majeure conditions. Travellers from Portugal, the UK, Sweden, Ireland and Belgium are not allowed to enter the country. Domestic travel is excluded from the Force Majeure conditions.

(2) From 18 May 2020, all reservations made by travellers from Latvia and Lithuania and business reservations made by travellers from Finland are allowed.

Past Force Majeure conditions:

Domestic travel in the Saaremaa region is included in the Force Majeure conditions between 17 March 2020 and 17 May 2020 (including).

France and French territories:

Current Force Majeure conditions:

(1) All reservations made for properties in France and the French territories with check-in dates between 16 June 2020 and 20 June 2020 (including). Travellers from the UK, Schengen* and EU** countries are excluded from the Force Majeure conditions, except travellers from Spain.

(2) All reservations made by travellers from France and the French territories with check-in dates between 16 June 2020 and 20 June 2020 (including). Reservations for the UK, Schengen* and EU** countries are excluded from the Force Majeure conditions, except for Spain.

(3) All reservations made for properties in France and the French territories with check-in dates between 21 June 2020 and 1 July 2020 (including). Travellers from the UK, Schengen* and EU** countries are excluded from the Force Majeure conditions.

(4) All reservations made by travellers from France and the French territories with check-in dates between 21 June 2020 and 1 July 2020 (including). Reservations for the UK, Schengen* and EU** countries are excluded from the Force Majeure conditions.

(5) Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in France and the French territories made by travellers from outside these countries, with a check-in date between 17 March 2020 and 15 June 2020 (including), excluding travellers able to travel based on the exceptions made by the French government. 

(2) All reservations made by travellers from France and the French territories for properties outside these countries, with a check-in date between 17 March 2020 and 15 June 2020 (including). 

(3) Domestic travel for leisure is included in the Force Majeure conditions between 12 May 2020 and 28 May 2020 (including).

(4) Domestic travel for all purposes is included in the Force Majeure conditions between 17 March 2020 and 11 May 2020 (including).

Finland:

Current Force Majeure conditions:

(1) All reservations made for properties in Finland by travellers from non-Schengen*, non-EU** and non-EFTA*** countries with a check-in date between 14 May 2020 and 14 July 2020 (including).

(2) All reservations made for properties in Finland by leisure travellers from certain Schengen*, EU** and EFTA*** countries with a check-in date between 15 June 2020 and 14 July 2020 (including).

Past Force Majeure conditions:

(1) All reservations made for properties in Finland with a check-in date between 16 March 2020 and 13 May 2020 (including). Domestic travel in the Uusimaa region between 27 March 2020 and 19 April 2020 is included in the Force Majeure conditions.

(2) All reservations made for properties in Finland by leisure travellers from Schengen*, EU** and EFTA*** countries with a check-in date between 14 May 2020 and 14 June 2020 (including).  

Georgia:

All reservations made for properties in or by travellers from Georgia, with a check-in date between 21 March 2020 and 1 July 2020 (including). Domestic travel is included in the Force Majeure conditions between 21 March 2020 and 15 June 2020 (including).

Germany:

(1) All reservations made for properties in Germany, with a check-in date between 17 March 2020 and 15 June 2020 (including). 

(2) Domestic travel for leisure is included in the Force Majeure conditions, specific start and end dates apply per state. Business travel is excluded.

Note: Exact dates are known by Customer Service Agents. 

Ghana:

Current Force Majeure conditions:

All reservations made for properties in or by travellers from Ghana, with a check-in date between 22 March 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

Domestic travel in Accra, Kumasi and Tema is included in the Force Majeure conditions between 30 March 2020 and 7 May 2020 (including). 

Greece:

Current Force Majeure conditions:

All reservations made for properties in Greece by travellers from specific countries, with a check-in date between 15 June 2020 and 1 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Note: all countries are known by Customer Service agents.

Past Force Majeure conditions:

(1) All reservations made for properties in Greece by travellers from non-EU**/EFTA*** countries excluding Switzerland, with a check-in date between 18 March 2020 and 14 June 2020 (including). 

(2) All reservations made by travellers from Greece,  with a check-in date between 18 March 2020 and 14 June 2020 (including). 

(3) All reservations made by travellers from Greece, with a check-in date between 15 June 2020 and 1 July 2020 (including). Reservations made for properties in Albania, North Macedonia and Bulgaria are excluded from the Force Majeure conditions.

(4) Domestic travel is included in the Force Majeure conditions between 23 March 2020 and 31 May 2020.

Guernsey:

All reservations made for properties in Guernsey, with a check-in date between 29 March 2020 and 22 June 2020 (including). Domestic travel is included in the Force Majeure conditions between 29 March 2020 and 29 May 2020 (including).

Hungary:

Current Force Majeure conditions:

(1) All reservations made for properties in Hungary with a check-in date between 17 March 2020 and 30 June 2020 (including). Travel for certain purposes, from certain countries and domestic travel are excluded from the Force Majeure conditions.

Exceptions are known by Customer Service agents.

(2) Domestic travel for leisure purposes to Budapest and Pest County is included in the Force Majeure conditions between 15 May 2020 and 27 May 2020 (including).

Past Force Majeure conditions:

(1) All reservations made by travellers from Hungary with a check-in date between 2 April 2020 and 14 May 2020 (including).

(2) Domestic travel is included in the Force Majeure conditions between 28 March 2020 and 14 May 2020 (including).

(3) Domestic travel for leisure purposes to Budapest and Pest County is included in the Force Majeure conditions between 15 May 2020 and 27 May 2020 (including).

Iceland:

All reservations made for properties in Iceland by travellers from non-EU**/EFTA*** countries and non-UK, with a check-in date between 20 March 2020 and 1 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Ireland:

All reservations made for properties in or by travellers from Ireland with a check-in date between 24 March 2020 and 29 June 2020 (including). Domestic travel is included in the Force Majeure conditions.

Isle of Man:

All reservations made for properties in or by travellers from Isle of Man, with a check-in date between 26 March 2020 and 10 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions from 16 June 2020 onwards.

Israel:

Current Force Majeure conditions:

All reservations made for properties in Israel with a check-in date between 12 March 2020 and 1 August 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) Domestic travel is included in the Force Majeure conditions between 21 March 2020 and 19 April 2020 (including).

(2) Domestic travel for leisure is included in the Force Majeure conditions between 20 April 2020 and 7 May 2020 (including).

Italy:

Current Force Majeure conditions:

(1) All reservations made for properties in Italy with a check-in date between 3 June 2020 and 15 June 2020 (including). Exceptions are made for travellers from Schengen* and EU** countries, the UK, Andorra, Monaco, San Marino and Vatican City State.

(2) All reservations made by travellers from Italy, with a check-in date between 3 June 2020 and 15 June 2020 (including). Travel to Schengen* and EU** countries, the UK, Andorra, Monaco, San Marino and Vatican City State is excluded from the Force Majeure conditions.

(3) Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in specific areas in Italy or by travellers from these areas, with a check-in date between 23 February 2020 and 9 March 2020 (including).

(2) All reservations made for properties in or by travellers from Italy with a check-in date between 10 March 2020 and 2 June 2020 (including).

(3) Domestic travel is included in the Force Majeure conditions between 10 March 2020 and 17 May 2020 (including).

(4) Domestic travel for leisure travellers from outside the region in which a property is located is included in the Force Majeure conditions, between 18 May 2020 and 2 June 2020 (including).

Jersey (British Crown):

All reservations made for properties in Jersey with a check-in date between 30 March 2020 and 22 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions starting from 16 June 2020 onwards.

Jordan:

Current Force Majeure conditions:

All reservations made for properties in or by travellers from Jordan with a check-in date between 17 March 2020 and 16 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

Domestic travel is included in the Force Majeure conditions between 21 March 2020 and 14 June 2020.

Kazakhstan:

All reservations made for properties in or by travellers from Kazakhstan, with a check-in date between 16 March 2020 and 30 April 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Kenya:

All reservations made for properties in or by travellers from Kenya with a check-in date between 25 March 2020 and 6 July 2020 (including). Domestic travel for specific areas and dates is included in the Force Majeure conditions.

Note: Exact areas and dates are known by Customer Service agents.

Latvia:

Current Force Majeure conditions:

(1) All reservations made for properties in Latvia with a check-in date between 3 June 2020 and 17 June 2020 (including). Travellers from certain EU** and all EFTA*** countries are excluded from the Force Majeure conditions. Travellers from Spain, Malta, Portugal, the UK, Sweden, Ireland and Belgium are not allowed to enter the country.

(2) Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Latvia with a check-in date between 17 March 2020 and 2 June 2020 (including). Exceptions are made for travellers from Lithuania and Estonia from 15 May 2020.

Liechtenstein:

Current Force Majeure conditions:

All reservations made for properties in Liechtenstein by travellers from all countries except from the UK, EU** and EFTA*** countries, with a check-in date between 15 June 2020 and 5 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Liechtenstein by travellers from all countries except from Liechtenstein and Switzerland, with a check-in date between 26 March 2020 and 14 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

(2) All reservations made for properties in Liechtenstein by travellers from Germany, France, Italy, Austria, Spain, Switzerland and non-EU countries, with a check-in date between 19 March 2020 and 25 March 2020 (including).

Lithuania:

Current Force Majeure conditions:

(1) All reservations made for properties in Lithuania with a check-in date between 1 June 2020 and 16 June 2020 (including). Travellers from certain EU** and all EFTA*** countries are excluded from the Force Majeure conditions. Travellers from Portugal, the UK, Sweden, Ireland and Belgium are not allowed to enter the country.

(2) Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Lithuania with a check-in date between 16 March 2020 and 31 May 2020 (including). Certain exceptions are made for travellers from Poland, Latvia and Estonia.

(2) All reservations made by travellers from Lithuania with a check-in date between 16 March 2020 and 11 May 2020 (including). 

Luxembourg:

All reservations made for properties in Luxembourg by travellers from non-EU, non-UK and non-Schengen countries, with a check-in date between 18 March 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Malta:

All reservations made for properties in or by travellers from Malta with a check-in date between 21 March 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Mauritius:

(1) All reservations made for properties in Mauritius with a check-in date between 19 March 2020 and 15 July 2020 (including).

(2) All reservations made by travellers from Mauritius with a check-in date between 20 March 2020 and 15 July 2020 (including).

(3) Domestic travel in Mauritius is included in the Force Majeure conditions between 20 March 2020 and 1 June 2020 (including).

Monaco:

All reservations made for properties in or by travellers from Monaco with a check-in date between 17 March 2020 and 11 May 2020 (including). Domestic travel is included in the Force Majeure conditions.

Montenegro:

All reservations made for properties in Montenegro with a check-in date between 15 March 2020 and 18 May 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Morocco:

All reservations made for properties in or by travellers from Morocco with a check-in date between 19 March 2020 and 14 July 2020 (including). Domestic travel for leisure in certain regions in Morocco is included in the Force Majeure conditions.

Mozambique:

All reservations made for properties in or by travellers from Mozambique with a check-in date between 12 May 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Namibia:

Current Force Majeure conditions:

(1) All reservations made for properties in or by travellers from Namibia, with a check-in date between 24 March 2020 and 30 June 2020 (including). 

(2) Domestic travel for Walvis Bay and Eongo is included in the Force Majeure conditions between 2 June 2020 and 22 June 2020 (including). Domestic travel outside of Walvis Bay is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

Domestic travel for the regions Khomas and Erongo is included in the Force Majeure conditions between 27 March 2020 and 4 May 2020 (including).

The Netherlands:

Current Force Majeure conditions:

All reservations made for properties in The Netherlands by travellers from non-EU**, non-Schengen* and non-UK countries, with a check-in date between 19 March 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

Domestic travel for leisure in the province of Zeeland is included in the Force Majeure conditions between 30 March 2020 and 1 May 2020 (including).

Nigeria:

Current Force Majeure conditions:

(1) All reservations made for properties in or by travellers from Nigeria with a check-in date between 23 March 2020 and 4 June 2020 (including). 

(2) Domestic travel is included in the Force Majeure conditions between 19 May 2020 and 1 June 2020 (including).

Past Force Majeure conditions:

Domestic travel for Lagos, Abuja and Ogun is included in the Force Majeure conditions between 30 March 2020 and 18 May 2020 (including).

Norway:

Current Force Majeure conditions:

All reservations made for properties in Norway by travellers from certain countries, with a check-in date between 16 June 2020 and 15 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in Norway with a check-in date between 16 March 2020 and 15 June 2020 (including).

Oman:

All reservations made for properties in or by travellers from Oman with a check-in date between 18 March 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Poland:

Current Force Majeure conditions:

All reservations made for properties in Poland by travellers from outside the Schengen* and EU** zones, with a check-in date between 13 June 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions. 

Past Force Majeure conditions:

(1) All reservations made for properties in Poland with a check-in date between 15 March 2020 and 12 June 2020 (including). 

(2) Domestic travel is included in the Force Majeure conditions between 24 March 2020 and 19 April 2020, and on 2 and 3 May 2020. Between 20 April 2020 and 1 May 2020, only domestic travel for leisure is included.

Portugal:

(1) All reservations made for properties in Portugal by non-EU** citizens (excl. the UK), or by travellers from Portugal for properties in non-EU** countries (excl. the UK), with a check-in date between 19 March 2020 and 18 May 2020 (including). 

(2) All reservations made for properties in Portugal by travellers from Italy, or by travellers from Portugal for properties in Italy, with a check-in date between 16 March 2020 and 19 May 2020 (including).

(3) All reservations made for properties in Portugal by travellers from Spain, or by travellers from Portugal for properties in Spain, with a check-in date between 16 March 2020 and 15 May 2020 (including).

(4) Domestic travel is included in the Force Majeure conditions between 22 March 2020 and 3 May 2020.

Qatar:

All reservations made for properties in Qatar with a check-in date between 16 March 2020 and 2 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Romania:

All reservations made for properties in Romania by travellers from non EU**/EFTA*** countries with a check-in date between 22 March 2020 and 14 May 2020 (including). Domestic travel is included in the Force Majeure conditions.

Russia:

(1) All reservations made for properties in Russia by non-Russian travellers with a check in between 18 March 2020 and 15 July 2020 (including).

(2) All reservations made by travellers from Russia for properties outside Russia with a check-in date between 27 March 2020 and 15 July 2020 (including).

(3) Domestic travel is included in the Force Majeure conditions between 6 April 2020 and 12 May 2020 (including).

(4) Domestic travel for specific regions is included in the Force Majeure conditions between 1 May 2020 and 1 July 2020 (including).

Specific conditions per region are known by Customer Service agents.

Saudi Arabia:

All reservations made for properties in Saudi Arabia with a check-in date between 15 March and 15 July 2020 (including). Domestic travel is included in the Force Majeure conditions between 21 March and 20 May 2020.

Slovakia:

Current Force Majeure conditions:

All reservations made for properties in Slovakia with a check-in date between 16 June 2020 and 30 June 2020 (including). Travellers from certain EU** and all EFTA*** countries are excluded from the Force Majeure conditions. Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Slovakia with a check-in date between 13 March 2020 and 15 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions from 7 May 2020 onwards.

(2) Domestic travel is included in the Force Majeure conditions between 16  March 2020 and 6 May 2020 (including).

Slovenia:

All reservations made for properties in or by travellers from Slovenia with a check-in date between 16 March 2020 and 30 April 2020 (including). Domestic travel is included in the Force Majeure conditions.

South Africa:

All reservations made for properties in South Africa with a check-in date between 26 March 2020 and 15 July 2020 (including). Domestic travel is included in the Force Majeure conditions.

Spain:

All reservations made for properties in or by travellers from Spain (including Canary Islands and Balearic Islands), with a check-in date between 14 March 2020 and 21 June 2020 (including), excluding travellers carrying out activities listed in article 7 of the official governmental decree. Domestic travel is included in the Force Majeure conditions between 14 March 2020 and 21 June 2020 (including).

Sweden:

Current Force Majeure conditions:

All reservations made for properties in Sweden by travellers from non-EU**/non-EFTA*** countries and not from the United Kingdom, with a check-in date between 16 May 2020 and 15 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in Sweden by travellers from non-EU**/EFTA*** countries, with a check-in date between 19 March 2020 and 15 May 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Switzerland:

Current Force Majeure conditions:

All reservations made for properties in Switzerland by all travellers except those from the UK, EU** and EFTA*** countries, with a check-in date between 15 June 2020 and 5 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Switzerland by all travellers except those from Switzerland and Liechtenstein, with a check-in date between 26 March 2020 and 14 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

(2) All reservations made for properties in Switzerland by travellers from Italy, Germany, France, Austria, Spain and by travelers from states outside of EU**/EFTA*** with a check-in date between 19 March 2020 and 14 April 2020 (including).

Tunisia:

All reservations made for properties in or by travellers from Tunisia, with a check-in date between 24 March 2020 and 26 June 2020. Domestic travel is included in the Force Majeure conditions between 24 March 2020 and 4 June 2020 (including).

Turkey:

Current Force Majeure conditions:

All reservations made for properties in or by travellers from Turkey, with a check-in date between 27 March 2020 and 26 May 2020 (including). Domestic travel is included in the Force Majeure conditions between 4 April 2020 and 26 May 2020 (including).

Past Force Majeure conditions:

(1) All reservations made by travellers from Turkey to properties in China, South Korea, Iran, Italy, Germany, France, Spain, Norway, Denmark, Austria, Sweden, Belgium or the Netherlands with a check-in date between 14 March 2020 and 17 April 2020 (including).

(2) All reservations made for properties in Turkey by travellers from China, South Korea, Iran, Italy, Germany, France, Spain, Norway, Denmark, Austria, Sweden, Belgium or the Netherlands with a check-in date between 14 March 2020 and 24 April 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

United Arab Emirates:

Current Force Majeure conditions:

(1) All reservations made for properties in UAE, with a check-in between 19 March 2020 and 7 July 2020 (including). 

(2) All reservations made by travellers from UAE with a check-in between 18 March 2020 and 7 July 2020 (including). 

(3) Domestic travel is excluded from the Force Majeure conditions.

(4) Domestic travel for Abu Dhabi Emirate is included in the Force Majeure conditions between 2 June 2020 and 14 July 2020 (including).

Past Force Majeure conditions:

Domestic travel is included in the Force Majeure conditions between 23 March 2020 and 30 April 2020 (including).

United Kingdom:

All reservations made for properties in the United Kingdom, with a check-in between 23 March 2020 and 24 June 2020 (including). Domestic travel is included in the Force Majeure conditions. 

Further information on specific countries as follows:

  • England: All reservations made for properties in England, with a check-in between 25 June 2020 and 3 July 2020 (including). Domestic travel is included in the Force Majeure conditions. 
  • Scotland: All reservations made for properties in Scotland, with a check-in between 25 June 2020 and 2 July 2020 (including). Domestic travel is included in the Force Majeure conditions. 
  • Wales: All reservations made for properties in Wales, with a check-in between 25 June 2020 and 12 July 2020 (including). Domestic travel is included in the Force Majeure conditions. 

Ukraine:

All reservations made for properties in Ukraine with a check-in date between 16 March 2020 and 22 June 2020 (including) and by travellers from Ukraine with a check-in between 17 March 2020 and 22 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

* Schengen area: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

** EU: Austria, Italy, Belgium, Latvia, Bulgaria, Lithuania, Croatia, Luxembourg, Cyprus, Malta, Czechia, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, France, Slovakia, Germany, Slovenia, Greece, Spain, Hungary, Sweden, Ireland. Excluding the United Kingdom.

*** EFTA: Iceland, Liechtenstein, Norway, Switzerland.


North and Latin America

Argentina:

(1) All reservations made for properties in Argentina with a check-in between 16 March 2020 and 28 June 2020 (including). Domestic travel is included in the Force Majeure conditions.

(2) All reservations made by travellers from Argentina with a check-in date between 16 March 2020 and 1 September 2020 (including).

Aruba:

All reservations made for properties in Aruba with a check-in date between 16 March 2020 and 1 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Bahamas:

All reservations made for properties in the Bahamas by travellers from the United Kingdom, Ireland, the European Union + Schengen countries *), China, Iran and South Korea, with a check-in date between 19 March 2020 and 8 April 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Belize:

All reservations made for properties in or by travellers from Belize with a check-in date between 22 March 2020 and 15 August 2020 (including). Domestic travel is not included in the Force Majeure conditions.

Bermuda:

All reservations made for properties in and travellers from Bermuda, with a check-in date between 22 March 2020 and 2 May 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Bolivia:

All reservations made for properties in or by travellers from Bolivia, with a check-in date between 17 March 2020 and 15 April 2020 (including). Domestic travel included in the Force Majeure conditions.

Bonaire, Saint Eustatius and Saba:

(1) All reservations made for properties in Bonaire, Saint Eustatius and Saba by travellers from specific countries, with a check-in date between 15 March 2020 and 10 July 2020 (including). 

Note: Countries are known by Customer Service agents.

(2) All reservations made by travellers from Bonaire, Saint Eustatius and Saba, with a check-in date between 15 March 2020 and 10 July 2020 (including). 

(3) Domestic travel is excluded from the Force Majeure conditions.

Brazil:

All reservations made for properties in Brazil by travellers from outside Brazil, with a check-in date between 27 March 2020 and 30 July 2020 (including). Domestic travel for specific regions in Brazil between 18 March 2020 and 31 August 2020 is included in the Force Majeure conditions.

Further information on specific areas or locations is as follows:

  • Guaratuba (Parana): Specific property types have been made unbookable on Booking.com until 30 April 2020.
  • Buzios (Rio de Janeiro): All properties have been made unbookable on Booking.com until 31 August 2020 (including).
  • Paraty (Rio de Janeiro): All properties have been made unbookable on Booking.com until 15 July 2020 (including).
  • Guararema (Sao Paolo): Specific property types have been made unbookable on Booking.com until 8 July 2020 (including).
  • Olimpia (Sao Paulo): All properties have been made unbookable on Booking.com until 31 May 2020 (including).
  • Santo Antonio do Pinhal (Sao Paulo): Specific property types have been made unbookable on Booking.com until 15 June 2020 (including).
  • Sao Bento do Sapucai (Sao Paulo): Specific property types have been made unbookable on Booking.com until 30 May 2020 (including).
  • Sao Sebastiao (Sao Paulo): Specific property types have been made unbookable on Booking.com until 28 June 2020 (including).
  • Caraguatatuba (Sao Paulo): All properties have been made unbookable on Booking.com until 10 May 2020 (including).
  • Campos do Jordao (Sao Paulo): Specific property types have been made unbookable on Booking.com until 31 May 2020 (including).
  • Cananeia (Sao Paulo): Specific property types have been made unbookable on Booking.com until 30 June 2020 (including).
  • Cunha (Sao Paulo): All properties have been made unbookable on Booking.com until 30 June 2020 (including).
  • Goncalves (Minas Gerais): All properties have been made unbookable on Booking.com until 22 June 2020 (including). 

Specific conditions per region are known by Customer Support agents.

Canada:

All reservations made for properties in Canada by all travellers except those from Canada and USA, with a check-in date between 21 March 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Further information on specific areas or locations is as follows:

  • Province of Québec: (1) All reservations made for certain property types in Québec, with a check-in date between 27 March 2020 and 4 May 2020. (2) All reservations made for properties in or by travellers from specific regions in Quebec, with a check-in date between 27 March 2020 and 16 April 2020 (included). (3) Domestic travel is included in the Force Majeure conditions. Note: Regions and property types are known by CS Agents.

Cayman Islands:

All reservations made for properties in or by travellers from Cayman Islands, with a check-in between 22 March 2020 and 12 April 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Chile:

All reservations made for properties in or by travellers from Chile with a check-in date between 19 March 2020 and 19 June 2020 (including). Domestic travel is included in the Force Majeure conditions.

Colombia:

All reservations made for properties in or by travellers from Colombia with a check-in date between 16 March 2020 and 30 June 2020 (including). Domestic travel is included in the Force Majeure conditions between 23 March 2020 and 30 June 2020 (including).

Costa Rica:

All reservations made for properties in Costa Rica with a check-in date between 18 March 2020 and 1 August 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Cuba:

(1) All reservations made for properties in Cuba by all travellers except for Cuban citizens and residents, with a check-in date between 23 March 2020 and 1 June 2020 (including).

(2) All reservations made by travellers from Cuba with a check-in date between 23 March 2020 and 1 June 2020 (including).

(3) Domestic travel is excluded from the Force Majeure conditions.

Curaçao:

All reservations made for properties in or by travellers from Curaçao with a check-in date between 16 March 2020 and 1 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Dominican Republic:

All reservations made for properties in or by travellers from Dominican Republic with a check-in date between 19 March 2020 and 2 April 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Ecuador:

All reservations made for properties in or by travellers from Ecuador with a check-in date between 17 March 2020 and 16 June 2020 (including). Domestic travel is included in the Force Majeure conditions.

El Salvador:

All reservations made for properties in or by travellers from El Salvador with a check-in date between 16 March 2020 and 15 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Guatemala:

All reservations made for properties in or by travellers from Guatemala with a check-in date between 16 March 2020 and 15 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Guyana:

All reservations made for properties in Guyana with a check-in date between 18 March 2020 and 15 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Haiti:

All reservations made for properties in Haiti by travellers from EU** and Schengen* countries, from the UK, Canada, Latin America and Dominican Republic with a check-in between 16 March 2020 and 15 April 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Honduras:

All reservations made for properties in or by travellers from Honduras with a check-in date between 16 March 2020 and 1 August 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Jamaica:

All reservations made for properties in or by travellers from Jamaica with a check-in date between 31 March 2020 and 15 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Mexico:

Current Force Majeure conditions:

All reservations made for properties in Mexico with a check-in date between 2 April 2020 and 15 June 2020 (including). Domestic travel is included in the Force Majeure conditions.

Further information on specific areas or locations is as follows:

  • San Miguel de Allende (Guanajuato): All reservations made for properties in San Miguel de Allende with a check-in date between 1 June 2020 and 15 July 2020 (including). Properties have been made unbookable and Booking.com will reach out to guests scheduled to arrive in this period, to inform them they are unable to stay as planned and arrange a solution.

Past Force Majeure conditions:

Properties in Mexico have been made unbookable on Booking.com until 30 May 2020. Booking.com will reach out to guests scheduled to arrive in this period to inform them they are unable to stay as planned and arrange a solution.

Panama:

All reservations made for properties in or by travellers from Panama with a check-in date between 17 March 2020 and 22 June 2020 (including). Domestic travel is included in the Force Majeure conditions.

Paraguay:

All reservations made for properties in or by travellers from Paraguay with a check-in date between 18 March 2020 and 19 April 2020 (including). Domestic travel is included in the Force Majeure conditions.

Peru:

All reservations made for properties in or by travellers from Peru with a check-in date between 17 March 2020 and 30 June 2020 (including). Domestic travel is included in the Force Majeure conditions.

Saint Kitts and Nevis:

All reservations made for properties in or by travellers from St. Kitts/Nevis with a check-in date between 25 March 2020 and 7 April 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Saint Lucia:

All reservations made for properties in St. Lucia with a check-in date between 23 March 2020 and 5 April 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Suriname:

All reservations made for properties in Suriname with a check-in date between 14 March 2020 and 15 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Turks and Caicos Islands:

All reservations made for properties in Turks and Caicos with a check-in date between 24 March 2020 and 30 June 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

United States:

(1) All reservations made for properties in the United States by travellers from all 26 Schengen countries, or travellers who have been in the Schengen area *) fourteen days before entering the US, with a check-in date between 13 March 2020 and 17 July 2020 (including). 

(2) All reservations made for properties in the United States by travellers from Ireland and the UK, or travellers who have been in these countries fourteen days before entering the US, with a check-in date between 16 March 2020 and 17 July 2020 (including). 

(3) All reservations made for properties in the United States by travellers from China, or travellers who have been in China fourteen days before entering the US, with a check-in date between 2 February 2020 and 17 July 2020 (including). 

(4) All reservations made for properties in the United States by travellers from Iran, or travellers who have been in Iran fourteen days before entering the US, with a check-in date between 2 March 2020 and 17 July 2020 (including). 

(5) All reservations made for properties in the United States by travellers from Brazil, or travellers who have been in Brazil fourteen days before entering the US, with a check-in date between 29 May 2020 and 17 July 2020 (including). 

(6) American citizens, US permanent legal residents and their families are excluded from the travel bans. Domestic travel is excluded from the Force Majeure conditions.

Further information on specific areas or locations is as follows:

  • Asheville (North Carolina): All reservations made for properties in Asheville with a check-in date between 26 March 2020 and 8 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Lincoln County (North Carolina): All reservations made for properties in Lincoln County with a check-in date between 25 March 2020 and 31 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Isle of Palms (South Carolina): All reservations made for properties in Isle of Palms with a check-in date between 26 March 2020 and 12 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Myrtle Beach (South Carolina): All reservations made for properties in Myrtle Beach with a check-in date between 28 March 2020 and 30 April 2020 (including).
  • North Myrtle Beach (South Carolina): All reservations made for properties in North Myrtle Beach with a check-in date between 27 March 2020 and 30 April 2020 (including).
  • Florida Keys (Florida): All reservations made for properties in a specific area in the Florida Keys with a check-in date between 22 March 2020 and 30 April 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Sanibel (Florida): All reservations made for properties in Sanibel with a check-in date between 28 March 2020 and 15 May 2020 (including). Domestic travel is included in the Force Majeure conditions for this area.
  • Miami Beach - specific area (Florida): All reservations made for properties in a specific area in Miami Beach with a check-in date between 22 March 2020 and 7 May 2020 (including). Domestic travel is included in the Force Majeure conditions for this area. Note: the area is known by Customer Service agents.
  • Fort Myers (Florida): All reservations made for properties in Fort Myers with a check-in date between 30 March 2020 and 28 June 2020 (including).
  • State of Florida: All reservations made for certain property types (see below) in the State of Florida with a check-in date between 28 March 2020 and 15 May 2020 (including).

Property types included in Force Majeure for Florida: Apartment, Bed and Breakfast, Ryokan, Farmstay, Holiday Park, Villa, Camping, Boat, Guest house, ApartHotel, Holiday Home, Homestay, Country House, Tented Camp, Riad, Chalet, Condo, Cottage, Gite.

  • Clatsop County (Oregon): All reservations made for properties in a specific area in Clatsop County with a check-in date between 23 March 2020 and 31 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Hood River (Oregon): All reservations made for properties in Hood River with a check-in date between 25 March 2020 and 30 April 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Tillamook (Oregon): All reservations made for properties in Tillamook with a check-in date between 23 March 2020 and 15 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Mono County (California): All reservations made for properties in a specific area in  Mono County with a check-in date between 23 March 2020 and 31 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Napa County (California): All reservations made for properties in Napa County with a check-in date between 21 March 2020 and 30 April 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Palm Springs (California): All reservations made for properties in Palm Springs with a check-in date between 24 March 2020 and 31 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Sonoma County (California): All reservations made for properties in a specific area in Sonoma County with a check-in date between 1 April 2020 and 3 May 2020 (including). Domestic travel is included in the Force Majeure conditions. 
  • Rancho Mirage (California): All reservations made for properties in Rancho Mirage with a check-in date between 23 March 2020 and 30 June 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Chaffee County (Colorado): All reservations made for properties in Chaffee County with a check-in date between 18 March 2020 and 1 June 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • San Miguel County (Colorado): All reservations made for properties in a specific area in San Miguel County with a check-in date between 19 March 2020 and 31 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Summit County (Colorado): All reservations made for properties in a specific area in Summit County with a check-in date between 17 March 2020 and 31 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Glenwood Springs (Colorado): All reservations made for properties in a specific area in Glenwood Springs with a check-in date between 6 April 2020 and 7 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Pitkin County (Colorado): Reservations made for specific areas in Pitkin County, with a check-in date between 23 March 2020 and 27 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Estes Park (Colorado): All reservations made for properties in Estes Park, with a check-in date between 23 March 2020 and 26 April 2020 (including). Domestic travel is included in the Force Majeure conditions. 
  • Routt County (Colorado): All reservations made for properties in Routt County with a check-in date between 24 March 2020 and 31 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • Grand County (Colorado): All reservations made for properties in Grand County with a check-in date between 16 March 2020 and 21 May 2020 (including). Domestic travel is included in the Force Majeure conditions for this county.
  • State of Vermont: All reservations made for properties in Vermont with a check-in date between 30 March 2020 and 22 May 2020 (including). Domestic travel is included in the Force Majeure conditions. Properties have been made unbookable on Booking.com until 24 May 2020.
  • State of Massachusetts: All reservations made for properties in Massachusetts with a check-in date between 31 March 2020 and 18 May 2020 (including). Domestic travel is included in the Force Majeure conditions for this state.
  • Ocean Shores (Washington): All reservations made for properties in Ocean Shores with a check-in date between 27 March 2020 and 18 May 2020 (including). Domestic travel is included in the Force Majeure conditions.
  • State of Maine: All reservations made for properties in Maine with a check-in date between 5 April 2020 and 31 May 2020 (including). Domestic travel is included in the Force Majeure conditions. Properties have been made unbookable on Booking.com until 31 May 2020. 
  • State of New Hampshire: All reservations made for properties in New Hampshire with a check-in date between 5 April 2020 and 15 May 2020 (including). Domestic travel is included in the Force Majeure conditions. Properties except for campgrounds have been made unbookable on Booking.com until 15 May 2020 (including).

Uruguay:

All reservations made for properties in or by travellers from Uruguay with a check-in date between 20 March 2020 and 14 April 2020 (including). Domestic travel is excluded from the Force Majeure conditions.

Venezuela:

All reservations made for properties in Venezuela or by travellers from Venezuela with a check-in date between 14 March 2020 and 12 July 2020 (including). Domestic travel is excluded from the Force Majeure conditions.


3. Date changes & cancellations process

1. Guests may change the dates of their reservation via our website/app tools or via Customer Service where the new price is equal to or higher than that of the original reservation.

2. If a guest wants to cancel a reservation via our website/app tools we will either connect that guest with you to arrange appropriate actions or we will involve Customer Service, depending on the payment model you use.

3. If a guest reaches out to your property to request a rescheduling of their reservation, you can handle this request yourself. There is no need to refer guests to our Customer Service Centre. Information on how to handle these reservations can be found here.

4. If a guest reaches out to your property to request a cancellation, you can handle this request yourself. Information on how to handle these reservations can be found here.

Please make sure your availability on our platform is up-to-date to enable guests to change their reservation dates. 


We will continue to monitor the situation closely to ensure the safety of all partners and guests and will update this communication regularly.

If you have any questions, you can reach us 24/7 via your extranet inbox.