Everything you need to know about the compliance centre

Updated 1 month ago | 4 min read time

In the compliance centre, you can manage a wide range of compliance-related tasks for your properties. Learn how to access it and what the tasks you can perform there are.

What’s in this article:

Understanding the compliance centre 

The compliance centre is your single platform to manage your properties’ compliance tasks. Here’s what you can do in the compliance centre:

  • View your compliance status – Action requiredVerification in processVerification failed or Compliant.
  • Access your Know Your Partner (KYP) form.
  • View the deadline for submitting your KYP form and what the consequences may be if you fail to submit it.
  • Download your DAC7 data report, if you’re eligible.
  • Access direct links to helpful articles about the regulations that apply to you.

Accessing the compliance centre

The compliance centre is accessible from your property account and group extranet. Keep in mind that because of the sensitive nature of the information submitted to the compliance centre, only the primary account holder can access it. If there are multiple accounts for a single property or group of properties, the primary account holder has full access to all pages on the extranet.

Here’s how you can access the compliance centre:

  1. Log in to the extranet.
  2. Click on the user account icon.
  3. Click on compliance centre.
  4. The overview page displays the list of entities – properties and units – as well as  their status and additional information. Click on an entity’s name to view compliance details such as any required actions.

Submitting your KYP form and downloading your DAC7 reports

KYP forms

To comply with legal and regulatory requirements, we need to collect and verify some information about you and your property via the KYP forms. 

Here’s how you can submit your KYP forms:

  1. Access the compliance centre.
  2. Click on the relevant entity’s name.
  3. Under the Know Your Partner (KYP) section, click on Submit form or Resubmit form if you want to resubmit or make changes to your KYP form.
  4. Each KYP form requires you to provide a different set of information about your business — follow the instructions within each form to provide the required information.

Please keep in mind that some information contained in the KYP form – such as the name on the contract – can’t be changed in the compliance centre. This can only be done through a separate recontracting process where you sign a new contract with us.


DAC7 reports

Your DAC7 reports show a summary of the data about you and your earnings on our platform.

To download your DAC7 reports, follow these steps:

  1. Access the compliance centre.
  2. Click on the relevant entity’s name.
  3. Under the Reports section, click on Download.

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