Everything you need to know about the Digital Services Act (DSA)

Updated 3 months ago | 5 min read time
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The Digital Services Act (DSA) regulates online platforms with the aim of creating safe, transparent digital spaces for consumers. It requires us to collect and verify essential information about professional hosts. 


What’s in this article:


About the DSA

The DSA regulates online platforms with the aim of increasing transparency towards consumers. It requires us to collect, verify and display certain essential information from partners that are designated as professional hosts (traders). This information must be available to travellers in the European Economic Area (EEA) who are either browsing or making reservations on our website and apps.


Selecting your host type 

In accordance with consumer law requirements, partners will be asked to self-declare as either a professional host (trader) or a private host (non-trader) when they register their property. You can learn more about the host types below:

  • Professional host

A professional host is typically a partner who rents out a property or properties for purposes relating to their primary trade, business or profession or as a significant source of income. For example, a partner that operates their property as their main business, runs a property management company, has a business name or regularly rents out their property for long periods of time to make a profit. This list is not exhaustive and other factors may be taken into account to determine if you are a professional host.

  • Private host

A private host is typically a partner who rents out a property or properties for purposes which are outside their primary trade, business or profession. For example, a partner that lists a room in their house as a side activity or only lists their property seasonally. 

This label has no relevance in terms of tax, including VAT and other 'indirect taxes’, but is required under EU consumer law. This selection must be made by the property owner or manager, not by us. This information is a self-declaration and we are not required to verify the legal status of these declarations. 


Collecting and verifying your information

The DSA requires us to collect information about professional hosts and make our best effort to verify that it is reliable and complete. If you’re designated as a professional host, then you’ll be required to submit information. The information collected will vary depending on if you’re an individual or a business entity. Please access your Know Your Partner (KYP) form to see what information is necessary for you to provide. 

To verify your information, we’ll use official online databases from the EU or an EU Member State or request supporting documentation from you. The collection and verification of the information must be completed before your property is visible to EEA travellers. 

If you don’t provide this information or if the information can’t be verified, then your property won’t be visible to travellers browsing our website from within the EEA. If you have provided us with all information required but your property or properties are not available in the EEA, you can submit a complaint here.

The DSA requires us to store the information securely until six months after the end of our contractual relationship. We’ll delete the information after that period.


Displaying your information

On the property page, travellers will see whether the property is managed by a private or professional host. If it’s managed by a professional host, then select information on the property page will be visible, including:

  • Name
  • Address
  • Public phone number
  • Public email address
  • Trader register (if applicable)
  • Trade registration number (if applicable)

How to change your host type after registration

If your host type status changes at any point after registration, you can update it in the extranet. Here’s how to do so:

  1. Log in to the extranet
  2. Click on the user account icon in the upper right corner
  3. Click on the Compliance centre
  4. Find the list titled Know Your Partner forms 
  5. Find the DSA form and click Submit form
  6. In the form you can answer the question: ‘Are you a professional or private host?’
  7. Click Submit to finalise your changes

If you’re changing from a private host to a professional host, you’ll be asked to provide additional information via the KYP form, which we will then verify. 

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