How can I remove a property or end my partnership with

Updated 5 months ago

What you need to do to remove your property from our platform depends on whether you want to do this temporarily or permanently.

Closing your property temporarily

If you only want to remove your property for a limited time, we recommend you use the snooze function to temporarily pause your listing. To find out how to do this, take a look at this article.

Removing your property permanently

If you’re thinking of permanently removing your property and terminating your contract, here are a few things to keep in mind:

  • If you change your mind after starting the contract termination process, we may not be able to stop it for you
  • Before you can terminate your contract with us, you need to honour any outstanding reservations and pay any outstanding invoices
  • If you’re unable to honour outstanding reservations, you’ll need to cover the costs involved with relocating those guests

We’ll be sorry to lose you as a partner. But if you still want to permanently remove your property from our platform, you can terminate your contract with us in the extranet. Terminating your contract this way is much faster than if you contact our Customer Service team.

Here’s how to do it:

  1. Log in to the extranet
  2. Click on Inbox and then click on messages
  3. Click on See contact options
  4. Choose Account (password, contacts, channel manager, devices, terminate contract) as the topic and Terminate contract (selling property, temporary and permanent closure) as the subtopic
  5. Click on Terminate contract and then answer all the questions that follow
  6. Read the important information displayed and then tick the box to confirm you acknowledge this and that you’re certain you want to terminate your contract
  7. Click on Terminate my contract
  8. Read the terms and conditions of terminating your contract and then tick the box to confirm you understand these
  9. Click on Terminate my contract again
  10. Read the confirmation message and then click on Close

We’ll close your property on our platform right away. Provided you don’t have any outstanding reservations and you’ve paid any outstanding invoices, we’ll also email you a contract termination notice. We’ll officially terminate your contract 14 calendar days after that, and we’ll let you know by email once we’ve done this.

Reopening your property or renewing your partnership

If you have removed your property or ended your partnership and want to reopen or renew, you’ll need to contact our Customer Service team.

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