Keeping your property clean and sanitary

We collected these health and cleanliness guidelines from industry health and safety experts as well as partners from all over the world. They’re designed to support you in keeping your property, staff and guests healthy and protected.

In this article

Your local responsibilities

Each country has its own rules and laws, so it’s important to know what applies in your particular situation, from national guidelines to local municipal requirements.

Informing guests about health and safety measures

Your guests should feel at ease when at your property. You can address their concerns by doing the following:

• Report any health and safety incidents to your local authorities – as well as to Booking.com by phone or by sending us a message via the extranet
• Display clearly visible signs reminding both guests and staff about health and hygiene measures
• Keep records of all preventative measures you take –as well as any other changes taking place at your property

Preparing yourself and your staff

Whether you have a big team or it’s just you taking care of your property, following these guidelines can help you maintain a healthy working environment:

• Support your team’s wellbeing and empower them to stay home when they’re sick to prevent the spread of infectious disease
• Make sure you and your staff are trained to detect and take action on potential incidents related to health and safety (e.g. how to report potential dangers to local health authorities and Booking.com)
• When necessary, use appropriate protective equipment — such as gloves and masks — and provide them for your team

Setting up amenities for safety and cleanliness

Creating cleanliness protocols can keep your staff and guests safe. These include:

• Cleaning and sanitising surfaces to remove dirt and kill bacteria – it’s best to clean high-touch areas first and sanitise them afterwards
• Using products approved by health professionals to stop the spread of harmful viruses
• Using disinfectant during routine cleaning of accommodations and — where applicable — public spaces like conference and meeting rooms
• Washing bedding frequently 
• Making alcohol-based hand sanitiser easily accessible and clearly marked for guests and staff in all public areas
• Cleaning and disinfecting laundry hampers or carts after they’re used
• Cleaning and disinfecting electronic equipment and appliances such as tablets, touch screens, keyboards, remote controls and ATMs 
• Regularly disinfecting and sanitising publicly accessible toilets
• Disinfecting swimming pools, spas and other recreational facilities
• Installing air purifiers in common areas and regularly changing their filters
• Offering cashless payment as an option if possible and agreed upon contractually