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Keeping your property safe and clean

Updated 1 month ago | 5 min read time

We’ve collected these health and cleanliness guidelines from industry health and safety experts as well as from partners from all over the world. They’re designed to support you in keeping your property, staff and guests healthy and protected.

What’s in this article

Your local responsibilities

Each country has its own rules and laws, and it’s important that you take the time to understand what applies in your particular situation, from national guidelines down to local municipal requirements.

Informing guests about health and safety measures

Your guests should feel at ease when they're at your property. You can address any concerns they may have by doing the following:

  • Provide up-to-date information about the measures you have in place in the extranet
  • Report any health and safety incidents to your local authorities, as well as to by phone or by sending us a message via the extranet
  • Display clearly visible signs reminding both guests and staff about health and hygiene measures
  • Keep records of all preventive measures you take, as well as any other changes that take place at your property

Preparing yourself and your staff

Whether it’s just you or a big team taking care of your property, following these guidelines can help you maintain a healthy working environment:

  • Support your team’s wellbeing and monitor their health and yours to ensure they and your guests aren't at risk
  • Make sure you and your staff are trained to detect and take action on potential incidents related to poor health conditions, for example, by knowing how and where to report potential dangers to local health authorities and to us
  • Minimise physical contact where possible, and encourage your staff to do the same by understanding, respecting and reinforcing social distancing guidelines
  • Use appropriate protective equipment, such as gloves and masks, and provide these for your staff and contracted workers such as housekeepers
  • Check to see if your local guidelines require you to ask for proof of vaccination using a QR code or via a track-and-trace app

Setting up amenities for safety and cleanliness

Creating and respecting pandemic-inspired cleanliness protocols can help keep your staff and guests safe. These include:

  • Cleaning and sanitising surfaces to remove dirt and kill bacteria – it’s best to clean high-touch areas first and sanitise them afterwards
  • Placing protective transparent screens in areas that are prone to contact, such as the space between staff and guests at the reception desk
  • Using products that have been approved by health professionals to stop the spread of harmful viruses – please take a look at the existing guidance from the World Health Organization
  • Using disinfectant during routine cleaning of accommodations and, where applicable, public spaces such as conference and meeting rooms
  • Washing bedding more frequently and using disinfectant
  • Providing disposable disinfectant wipes to staff to sanitise surfaces that are also used by or exposed to guests
  • Making alcohol-based sanitising hand gel easily accessible and clearly marked for guest and staff use in all public areas
  • Cleaning and disinfecting laundry hampers or carts after they’ve been used
  • Cleaning and disinfecting electronic equipment and appliances such as tablets, touch screens, keyboards, remote controls and in-property ATMs 
  • Regularly disinfecting and sanitising publicly accessible toilets
  • Disinfecting swimming pools, spas and other recreational facilities
  • Where applicable, installing air purifiers in common areas and regularly changing their filters
  • Offering cashless payment as an option if possible and agreed contractually
  • Staying informed of the latest news from the World Health Organization
  • Helping guests understand the measures you have in place and why they matter

Staying sustainable while taking extra precautions

You may be concerned that taking some of these precautions could lead to more plastic use or create more waste than usual. To make sure you’re still sustainable and responsible, we recommend reading this United Nations Environment Programme handbook. It explains how you can keep reducing your plastic footprint and remain sustainable even while you take extra health and safety precautions.

Download the handbook

The role of your guests

Your guests also play a role in taking reasonable precautions to minimise risk. Our guidelines for guests – which we also encourage you to share and practice – include these points:

  • Guests should follow your government's and your property’s safety measures. 
  • The European Centre for Disease Prevention and Control recommends informing guests about the local situation when they arrive and giving them advice on how to access healthcare services if they develop symptoms – for example, you could provide contact details for local health services and national hotlines
  • If guests experience symptoms before check-in or during their stay, they should isolate themselves and inform you
  • If local authorities require or recommend it, guests should register on a track-and-trace app
  • Guests should report any health and safety incidents at your property to you

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