Partner Liability Insurance

Partner Liability Insurance is a programme available to partners with a residential or home-like property, or properties. It’s designed to protect you against third-party lawsuits or liability claims for bodily injury or guest property damage incurred during a stay booked through our platform. For example, if a guest is injured during their stay, this accident may be eligible for a claim under the programme.

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Programme features

Partner Liability Insurance is a programme that provides you with primary liability coverage for all stays booked through our platform, at no additional cost. If you don’t already have a liability policy, this policy responds first if someone makes a claim against you. If you do already have a liability policy for your property, then consider this additional coverage on top of that policy.

Here’s how it works:

• Your home-like property is covered as soon as it’s listed on our platform. Coverage will apply for all guest stays booked through our platform that take place on or after 31 March 2022, as long as you remain opted in to the programme during stay dates.
• This programme provides potential protection against liability claims from guests and third parties worth up to €1.000.000 for the European Economic Area, £1.000.000 for the UK and $1.000.000 for the rest of the world for eligible claims.
• There are no additional charges and your commission fees will not change because of membership in the programme.
• You can opt out of and back into the programme at any time.

Exclusions apply. Please visit the Partner Liability Insurance section of our platform for more information, as well as a look at the FAQs.

Making a claim

If you have a claim, report it as soon as possible. Include as much information as you can about the incident and/or injured third parties, and be sure to include any related documentation. All claims will be handled by Zurich Plc, not Booking.com, and will be acknowledged within 48 hours.

You can make a claim directly on the Partner Liability Insurance landing page or via the extranet. Here’s how:

1. Log in to the extranet
2. Click Reservations
3. Select the reservation during which the incident took place
4. On the Reservation details page, click Make a claim
5. Add as much information about the incident as you can
6. Click Submit claim for Crawford to finalise

Opting out of the program

You can opt out of the program anytime via the extranet. Here’s how:

1. Log in to the extranet 
2. Select Property
3. Select General info
4. Under Partner Liability Insurance, tick the box I would like to opt out of the Partner Liability Insurance program
5. Click Opt out to finalise

You’re free to opt in again at any time on the same page. Please note that any incidents occurring during a period that you are opted out will not be eligible for claims.