Report a security issue
Updated 2 months ago
Are you a guest?
Contact our Customer Service teamReport any security issues after they occur using the form below. In addition, take the following steps:
- Run an anti-virus and anti-malware program on your computer or network
- Clear the cookies in your browser you use to access your extranet account
- Reset the password on your email account
- Review any changes in your account such as contact details, financial details, rates and availability, templates, photos, etc.
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Legal & Security
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- Online security awareness: social engineering
- Online security awareness: phishing and email spoofing
- Preventing unauthorised use of your account
- Securing your account
- Requirements and regulations around surveillance devices
- Digital event security standards
- Guidelines for room key access
- Keeping your property clean and sanitary
- Equipping your home property with safety devices, safety kits and emergency plans
- Protecting your home property with security devices
- Partner Liability Insurance
- Identifying and acting on potential human trafficking of refugees from Ukraine
- Report a security issue
- Online security awareness: malware
- All about our messaging security settings
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- Why you need to complete the Know Your Partner (KYP) form
- How can I remove a property or end my partnership with Booking.com?
- My property is under new ownership. What should I do?
- Our animal welfare standards
- Where to find your General Delivery Terms (GDT)
- Complying with European Union consumer law
- Mandatory host type (professional/private) assessment
- How does parity work?
- Offer transparency and clarity through simpler policies
- Our Supplier Code of Conduct
- Meeting legal requirements for tourist accommodation in French Polynesia
- Understanding Force Majeure
- Handling emergency closures
- Supporting partners in Ukraine during the war
- VAT and tax withholding legislation in Mexico
- Energy performance certificate requirements for properties in Spain
- Understanding short-term rentals
- Short-term rentals: FAQs
- DAC7: FAQs
- Everything you need to know about DAC7
- Non-discrimination guidelines when accepting or declining a booking request
- Laws and regulations for short-term rentals in Asia-Pacific
- Laws and regulations for short-term rentals in South America
- Laws and regulations for short-term rentals in North America
- Laws and regulations for short-term rentals in Europe, the Middle East and Africa
- Israel VAT display and additional charges
- Short-term rental licence requirements in New York City, NY
- Everything you need to know about Sharing Economy Reporting Regime (SERR)
- Everything you need to know about the Digital Services Act (DSA)
- Welcoming guests with assistance animals
- Statement on Non-discrimination, Harassment and Abuse
- Accommodation Agreement and General Delivery Terms
- Everything you need to know about the compliance centre
- When the contracting name on your accommodation agreement is wrong
- When involved parties contact us