How can I add somebody with a master account to my property?

NOTE: This only applies if you’re trying to allow somebody to access your property’s extranet who is not part of your property contract, and who already has a master account.

A master account is linked to a specific partner agreement with Booking.com and the properties associated with this contract. That means that a master account can't be removed or added to any other properties that aren't under the same contract, and their admin access rights can’t be edited either.

It’s not possible to add an existing master account to your property if it belongs to a separate legal entity. To add a user account to your property, the other person has to use a separate, non-master account.

To check which type of account they have, they need to go to the ‘Account’ tab in the extranet, then click on ‘Create and manage users’. Under their name, the words ‘Master account’ will appear if they have a master account.

If they have a non-master account already, then you can add them to your property by following these steps:

  1. Log in to your extranet account, click on the ‘Account’ tab and select ‘Create and manage users’.
  2. Select ‘Add a user’.
  3. Select ‘Existing user’ and enter their non-master account details (username and email address).

If they only have a master account, you can invite them to create a new, non-master user account so that they can access your property details. You can do this following these steps:

  1. Log in to your extranet account, click on the ‘Account’ tab and select ‘Create and manage users’.
  2. Select ‘Add a user’.
  3. Select ‘New user’, and enter the name and email address of the person you want to add.
  4. Click on ‘Next step: Set up access rights’.
  5. Select what you’d like that person to have access to.
  6. Click on 'Send invite' to send an email to the other person inviting them to create an account and access your property.
  7. Once they open the email and accept the invite, they can create a new account. They should use a different login name from the one they used for their master account.
  8. Once registration is complete, they should share their details (username and email address) with you, so you can add them to your property.

Go to ‘Create and manage users’