How can I change my extranet login email address?

Unfortunately, it’s not possible for you to change the email address that’s used to log into the extranet. However, the account administrator (‘admin user’) can create a new login with a different email address, and then remove the old one.

To create the new login, the ‘admin user’ needs to:

  1. Click on the Account icon in the top right-hand corner of the extranet.
  2. Click ‘Create and manage users’.
  3. Select ‘Add a user’, then ‘New user’.
  4. Complete the details and click ‘Next step’.
  5. Select the appropriate permission rights and click ‘Send invite’.

Once the user has accepted the invite, they can access this new account using the new email address as their login.

To remove the old login, the ‘admin user’ needs to:

  1. Click on the Account icon in the top right-hand corner of the extranet.
  2. Click ‘Create and manage users’, then ‘Manage’ next to the old account.
  3. Select ‘Remove user’.

If more properties need to be added to an account, the ‘admin user’ can:

  1. Click on the Account icon in the top right-hand corner of the extranet.
  2. Click ‘Create and manage users’.
  3. Select ‘Add a user’, then ‘Existing user’.
  4. Add the user name and email address of the property you’re adding.
  5. Click ‘Review access rights’, then ‘Send invite’.

Once the user has accepted the invite, they can also access that property.

Note: If you want to change the email address used to access an extranet account with 5 or more properties, you’ll need to contact your local partner support team.