Managing guest payments
Find out how to manage your guests’ payments, and what to set up in the Booking.com extranet to make sure your payment solutions suit your business.
On 14 September 2019, new legislation called Payment Service Directive 2 (PSD2) will come into effect that aims to reduce fraud and make online payments more
If you accept card payments: If the guest’s card can’t be charged, you can let us know by marking the credit card as invalid . If you don’t accept card payments
This depends on the policies and payment options you can offer. If you don’t accept credit cards, the guest will pay on arrival or departure in your local
Not to be confused with a damage deposit or credit card pre-authorisation , a prepayment deposit is when you charge a guest for their reservation in advance. If
Note: To ensure you’re not charged commission on reservations where you couldn’t charge the guest, we’ve added flexibility to the procedure for marking invalid
If you want to make changes to deposits, or how much guests need to pay in advance, here’s what you need to do: Click on the ‘Property’ tab in the extranet and