Managing guest payments
Find out how to manage your guests’ payments, and what to set up in the Booking.com extranet to make sure your payment solutions suit your business.
A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there is no damage to the property. Booking.com cannot
Pre-authorisation lets you hold a (usually small) amount on a guest’s credit card between booking and arrival. This also lets you check if the card is valid. If
If you want to make changes to deposits, or how much guests need to pay in advance, here’s what you need to do: Click on the ‘Property’ tab in the extranet and
If you’re the ‘admin user’ of your extranet account, you’ll be able to view credit card details for reservations on Pulse. If you work with virtual credit cards
On 14 September 2019, new legislation called Payment Service Directive 2 (PSD2) will come into effect that aims to reduce fraud and make online payments more
If you accept card payments: If the guest’s card can’t be charged, you can let us know by marking the credit card as invalid . If you don’t accept card payments