Managing guest payments
Find out how to manage your guests’ payments, and what to set up in the Booking.com extranet to make sure your payment solutions suit your business.
Not to be confused with a damage deposit or credit card pre-authorisation , a prepayment deposit is when you charge a guest for their reservation in advance. If
If you want to make changes to deposits, or how much guests need to pay in advance, here’s what you need to do: Click on the ‘Property’ tab in the extranet and
Yes, you’ll need to provide guests with an invoice at check-out, either on paper or by email (or both). Booking.com cannot send an invoice to you or your guests
A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there is no damage to the property. Booking.com cannot
To access guests’ credit card details, just follow the steps below: Log on to the extranet and select the ‘ Reservations ’ tab. Click on the relevant guest name
Regulation changes To comply with European consumer law, we’re asking all our partners to update their pre-authorisation settings by 1 September 2019. Under