Managing guest payments

Find out how to manage your guests’ payments, and what to set up in the Booking.com extranet to make sure your payment solutions suit your business.

Help
Managing guest payments
Yes, you’ll need to provide guests with an invoice at check-out, either on paper or by email (or both). Booking.com cannot send an invoice to you or your guests
Help
Managing guest payments
A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there is no damage to the property. Booking.com cannot
Help
Managing guest payments
To access guests’ credit card details, just follow the steps below: Log on to the extranet and select the ‘ Reservations ’ tab. Click on the relevant guest name