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Guest Policies & Payments

Discover how to set up guest policies and manage guest payments for your property: from grace periods and damage deposits to credit card pre authorisation.

Managing guest policies

Setting up cancellation policies Featured
Setting up standard children rates Featured
Managing my services charges Featured
Setting up or changing your property’s policies
Updating your property’s internet, parking and pets policies in the extranet
How can I set up the grace period?
Can I set up the same policies for all of my properties in one go?
Why are there restrictions for setting up policies?
How can I set up ‘no credit-card details for domestic bookers’?
No credit card details for domestic bookers
Setting up no-credit card details on your most flexible rate
Last-minute bookings without credit cards
How can I change the breakfast type?
Making changes to your parking policies

Managing guest payments

The guest hasn't paid the deposit/pre-payment. Can I cancel the booking? Featured
How do I mark a credit card as invalid? Featured
How can I set up a damage deposit? Featured
How do I handle property damage by guests? Featured
How do I handle guest payments?
Do I supply guests with invoices?
Viewing guests’ credit card details on Pulse
What is Strong Customer Authentication?
Can I mark credit cards as invalid in Pulse?
How can I make changes to deposit and pre-payment information?
Can I charge credit card and/or payment fees on bookings I receive through Booking.com?
I'd like to set up a prepayment deposit. How can I do this?
How can I change my payment preferences and which credit cards I accept?
How can I access guests’ credit card details?
How to check the status of a damage payment request
How can I set up pre-authorisation for guests’ credit cards?

Payment Products

Refunding virtual credit cards (VCCs) Featured
Everything you need to know about virtual credit cards Featured
Payments: FAQs Featured
Understanding when your virtual credit cards are activated
How much does it cost to use Payments by Booking.com?
Payments: FAQs
Understanding Payments by Booking.com
Introducing payment solutions from Booking.com
Booking Holdings Financial Services
Card validation and fee collection solution
FAQ: Booking Holdings Financial Services
US Payments Ranking Benefit: how extra visibility in search results works for US properties using Online Payments
Booking Holdings Financial Services Privacy Statement
Booking Holdings Financial Services Payments Agreement
Submitting a complaint about Booking Holdings Financial Services
Activating and processing payments with Booking Holdings Financial Services
Identifying and verifying yourself for Booking Holdings Financial Services
Payments FAQs for property management companies in the US
Card validation and fee collection solution for connected partners

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