Guest Policies & Payments

Discover how to set up guest policies and manage guest payments for your property: from grace periods and damage deposits to credit card pre authorisation.

Managing guest policies

Making changes to your parking policies
How to set up policies, rooms, rates and facilities for children
Managing my services charges
How do I attach a new cancellation policy to a rate?
Can I set up the same policies for all of my properties in one go?
How can I set up no-credit card details on my most flexible rate?
How to waive fees with the Cancellation Fee Exceptions tool
How can I make changes to my property's policies?
How can I update my property’s WiFi internet settings in the extranet?
What type of policies can I set up?
How can I change cancellation policies?
How can I set up ‘no credit-card details for domestic bookers’?
Last-minute bookings without credit cards
How can I change the breakfast type?
Can I change or add policies myself?
Why are there restrictions for setting up policies?
How can I set up the grace period?
No credit card details for domestic bookers

Managing guest payments

How can I make changes to deposit and pre-payment information?
How can I set up pre-authorisation for guests’ credit cards?
How can I change my payment preferences and which credit cards I accept?
I'd like to set up a prepayment deposit. How can I do this?
How do I handle guest payments?
How can I access guests’ credit card details?
How do I handle property damage by guests?
The guest hasn't paid the deposit/pre-payment. Can I cancel the booking?
Can I mark credit cards as invalid in Pulse?
How can I view guest credit card details using Pulse?
What is Strong Customer Authentication?
Do I supply guests with invoices?
Can I charge credit card and/or payment fees on bookings I receive through Booking.com?
How do I mark a credit card as invalid?
How can I set up a damage deposit?

Payment Products

What to know about virtual credit cards (VCCs)
How and when do I refund a virtual credit card (VCC) ?
Temporary changes for virtual credit card activation date (VCC)
Receiving bank transfer payments via Payoneer in Japan
How can I join Payments by Booking.com?
Payments - FAQs and all you need to know
Introducing payment solutions from Booking.com
How much does it cost to use Payments by Booking.com?
Cost savings and earlier activation dates for virtual credit cards