Guest Policies & Payments

Discover how to set up guest policies and manage guest payments for your property: from grace periods and damage deposits to credit card pre authorisation.

Managing guest policies

Adding and changing cancellation policies Featured
Managing my services charges Featured
How to set up policies, rooms, rates and facilities for children Featured
Why are there restrictions for setting up policies?
Setting up no-credit card details on your most flexible rate
How can I set up the grace period?
Making changes to your parking policies
Can I set up the same policies for all of my properties in one go?
How can I make changes to my property's policies?
How can I update my property’s WiFi internet settings in the extranet?
What type of policies can I set up?
How can I set up ‘no credit-card details for domestic bookers’?
Last-minute bookings without credit cards
How can I change the breakfast type?
Can I change or add policies myself?
No credit card details for domestic bookers

Managing guest payments

The guest hasn't paid the deposit/pre-payment. Can I cancel the booking? Featured
How can I set up a damage deposit? Featured
How do I handle property damage by guests? Featured
How do I mark a credit card as invalid? Featured
Do I supply guests with invoices?
How do I handle guest payments?
How can I change my payment preferences and which credit cards I accept?
Can I charge credit card and/or payment fees on bookings I receive through Booking.com?
How can I make changes to deposit and pre-payment information?
How can I set up pre-authorisation for guests’ credit cards?
I'd like to set up a prepayment deposit. How can I do this?
How can I access guests’ credit card details?
Can I mark credit cards as invalid in Pulse?
How can I view guest credit card details using Pulse?
What is Strong Customer Authentication?

Payment Products

Payments - FAQs and all you need to know Featured
What to know about virtual credit cards (VCCs) Featured
How and when do I refund a virtual credit card (VCC) ? Featured
How much does it cost to use Payments by Booking.com?
Temporary changes for virtual credit card activation date (VCC)
Card validation and fee collection solution
Card validation and fee collection solution for connected partners
Cost savings and earlier activation dates for virtual credit cards
Introducing payment solutions from Booking.com
How can I join Payments by Booking.com?
Receiving bank transfer payments via Payoneer in Japan