Guest Policies & Payments

Discover how to set up guest policies and manage guest payments for your property: from grace periods and damage deposits to credit card pre authorisation.

Managing guest payments

How can I make changes to deposit and pre-payment information?
How can I set up pre-authorisation for guests’ credit cards?
How can I change my payment preferences and which credit cards I accept?
I'd like to set up a prepayment deposit. How can I do this?
How do I handle guest payments?
How can I access guests’ credit card details?
How do I handle property damage by guests?
The guest hasn't paid the deposit/pre-payment. Can I cancel the booking?
Can I mark credit cards as invalid in Pulse?
How can I view guest credit card details using Pulse?
What is Strong Customer Authentication?
Do I supply guests with invoices?
Can I charge credit card and/or payment fees on bookings I receive through Booking.com?
How do I mark a credit card as invalid?
How can I set up a damage deposit?