Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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Guest Policies & Payments

Discover how to set up guest policies and manage guest payments for your property: from grace periods and damage deposits to credit card pre authorisation.

Managing guest payments

The guest hasn't paid the deposit/pre-payment. Can I cancel the booking?
How do I handle guest payments?
How can I change my payment preferences and which credit cards I accept?
Do I supply guests with invoices?
Can I charge credit card and/or payment fees on bookings I receive through Booking.com?
How can I set up a damage deposit?
How can I make changes to deposit and pre-payment information?
How can I set up pre-authorisation for guests’ credit cards?
I'd like to set up a prepayment deposit. How can I do this?
How can I access guests’ credit card details?
How do I handle property damage by guests?
Can I mark credit cards as invalid in Pulse?
How can I view guest credit card details using Pulse?
What is Strong Customer Authentication?
How do I mark a credit card as invalid?