Guest Policies & Payments

Discover how to set up guest policies and manage guest payments for your property: from grace periods and damage deposits to credit card pre authorisation.

Managing guest payments

How do I handle property damage by guests? Featured

The guest hasn't paid the deposit/pre-payment. Can I cancel the booking? Featured

How do I mark a credit card as invalid? Featured

How can I set up a damage deposit? Featured

How can I access guests’ credit card details?

How can I set up pre-authorisation for guests’ credit cards?

Viewing guests’ credit card details on Pulse

How can I change my payment preferences and which credit cards I accept?

How to check the status of a damage payment request

I'd like to set up a prepayment deposit. How can I do this?

How do I handle guest payments?

Do I supply guests with invoices?

Can I charge credit card and/or payment fees on bookings I receive through Booking.com?

How can I make changes to deposit and pre-payment information?

Can I mark credit cards as invalid in Pulse?

What is Strong Customer Authentication?