Can I mark credit cards as invalid in Pulse?

Updated 1 year ago

You can easily view guest credit card details, and mark credit cards as invalid, in Pulse.

To mark credit cards as invalid in pulse, follow these steps:

  1. Open the Pulse app. 

  2. Go to the ‘Bookings’ tab and click on the guest’s name. This will take you to the reservation details page

Note: You can also reach the reservation details page by clicking on a ‘New booking’ notification in your activity screen.

  1. From there, scroll down to the ‘Price and Policy’ section.

  2. Below the ‘View credit card details’ button tap ‘Mark credit card as invalid’.

  3. After you mark the card as invalid, the guest will automatically receive an email and a text message requesting new card details within 24 hours.

  4. You’ll get an email when the guest updates their details. If you don’t receive these within 24 hours, or the guest provides invalid credit card details again, you can cancel the booking by scrolling to the bottom of the reservation details page and tapping ‘Cancel reservation’. 

Learn more about cancelling guest bookings in the case of invalid credit cards

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