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How to check the status of a damage payment request

Updated 2 months ago | 2 min read time
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This article explains how to check the status of a damage payment request you’ve submitted to us, as well as what each status means.


What’s in this article:


How to check the status of a damage payment request

Once you’ve submitted a damage payment request, here’s how you can check its status:

  1. Log in to the extranet
  2. Click on Reservations
  3. Select the reservation you submitted the damage payment request for

Under Damage payment request status, you’ll find the current status of your request.


What the different statuses mean

Here’s what the different damage payment request statuses you’ll see in the extranet mean:

  • Under review – we’re currently in the process of assessing your request and contacting your guest on your behalf to let them know about it. This can take up to 14 days.
  • More evidence needed – we’ve assessed your request and determined that there isn’t enough evidence of the damage. We’ve sent you an email explaining how you can submit more evidence.
  • Approved – we’ve approved your request, and you should receive the amount you requested with your next payout.
  • Payment in progress – we’re currently processing your payment, and you should receive this with your next payout, within the next 30 days.
  • Damage payment sent – we’ve successfully sent your payment to you.
  • Declined – unfortunately we’re unable to approve your request, and we’ve sent you an email with more details.
  • Request cancelled – you’ve cancelled the request you submitted.

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