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How do I handle guest payments?

Updated 12 months ago

This depends on the policies and payment options you can offer.

If you don’t accept credit cards, the guest will pay on arrival or departure in your local currency.

If you do accept credit cards, you can either charge the guest before arrival or at check-in/check-out, depending on the policy they booked under.

You can also set up prepayment and damage deposits.

Please make sure the amount should be is the same as the amount stated in the booking conditions.

Always make sure your payment policies are up to date. You can check these in the ‘Policies’ section of the ‘Property’ tab in the extranet.

Tip: You can also add this information to ‘The fine print’ section of your page by clicking on the ‘Property’ tab, then selecting ‘View your description’.

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