How can I change cancellation policies?

Updated 30 days ago

If you want to change your cancellation policies, just follow these steps:

  1. Click on the ‘Property’ tab in the extranet and select ‘Policies’ to make any changes.
  2. Click on the ‘Edit’ button of the policy you would like to adjust.
  3. Adjust the settings of the policy.
    • You can specify if there is a period when free cancellation is possible, as well as the allowed time-frame before the guest’s arrival.
    • You can also specify how much the guest will be charged in case of cancellation or a no-show.
  4. Remember to click ‘Save’ when you’re done. This will apply to future bookings.

Note: After you create a new policy, you’ll need to connect it to a rate so it can be activated on your page. Find out how to attach a new cancellation policy to a rate.

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