Understanding Payments by Booking.com
Payments by Booking.com is a solution that facilitates all guest payments for you according to your preferred policy. Depending on your property’s payment settings, you’ll receive payouts by bank transfer for all your reservations made on our platform.
Since 1 June 2019, we apply a charge to Payments by Booking.com to cover the costs associated with facilitating payments on your behalf.
What’s in this article:
Seeing your eligibility and activity on Payments by Booking.com
To find out if your property is active or eligible for Payments by Booking.com, log in to the extranet and click on Finance to see the drop down menu.
- If the Getting paid option appears, it means you’re already active on Payments by Booking.com. Click on it to learn more.
- If the Payments by Booking.com option appears, you’re eligible for the service, but it’s not yet active. To activate it, select the option and click on Yes, sign me up now at the bottom of the page.
- If neither the Getting paid nor the Payments by Booking.com options appear in the drop-down menu, your property isn’t eligible for this service.
Finding more about ineligibility for Payments by Booking.com
If you are not eligible for Payments by Booking.com, you can reach out to us for more information by doing the following:
- Log in to the extranet
- Go to the Inbox tab and then click on Booking.com Messages
- In the sidebar, click on Compose a new message
- Select the topic Receiving my payouts and the subtopic How do I join or leave Payments by Booking.com?
You can also find more information about our payment products on the Partner Hub.
Managing payments if you’re not eligible for Payments by Booking.com
If your property isn’t eligible for Payments by Booking.com, you’ll need to manage your guests' payments yourself:
- If you accept credit cards - you can either charge your guest before arrival or upon arrival/departure, depending on their reservation policy.
- If you don’t accept credit cards - your guest can pay upon arrival or departure in your local currency. If you want to charge a prepayment or damage deposit, you’ll need to contact the guest to decide on a payment deadline and arrange it yourself.
Learn more about how to set your payment preferences correctly.
Opting out of Payments by Booking.com
You can opt out of Payments by Booking.com by doing the following:
- Log in to the extranet
- Click on Finance and then Getting paid
- Click on Want to deactivate Payments by Booking.com? and follow the steps to proceed with the deactivation
- Click on Yes, deactivate to confirm your changes
Once you’ve deactivated Payments by Booking.com, you’ll have to pay the commission proactively at the end of the month. Find out more about commission payments here.
If you still have some pending payouts, you’ll receive your final payouts as gross bank transfer payouts, not net payouts. You can view your remaining balance on your Payout information page in the extranet by doing the following:
- Log in to the extranet
- Click on Finance
- Click on Payout info
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Guest Policies & Payments
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- Allowing guests to book without credit card details
- Can I set up the same policies for all of my properties in one go?
- How can I set up the grace period?
- Managing my services charges
- Updating your internet, pets and parking policies
- Setting up or changing your property’s policies
- Setting up cancellation policies
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- Do I supply guests with invoices?
- Accessing guests’ credit card details
- How can I set up pre-authorisation for guests’ credit cards?
- Everything you need to know about damage policy options
- Handling invalid credit cards
- How can I change my payment preferences and which credit cards I accept?
- Setting up a prepayment policy
- How do I handle guest payments?
- Everything you need to know about Strong Customer Authentication
- Understanding the new cash payment feature in your Guest Payment Options
- Payments: FAQs
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- Introducing payment services from Booking.com
- Payments by Booking.com: FAQs
- Understanding Payments by Booking.com
- How much Payments by Booking.com costs
- Everything you need to know about virtual credit cards
- Refunding virtual credit cards (VCCs)
- Understanding when your virtual credit cards are activated
- Card validation and fee collection solution
- Card validation and fee collection solution for connected partners
- US Payments Ranking Benefit: how extra visibility in search results works for US properties using Payments by Booking.com
- Booking Holdings Financial Services
- Activating and processing payments with Booking Holdings Financial Services
- Identifying and verifying property owners for Booking Holdings Financial Services
- Submitting a complaint about Booking Holdings Financial Services
- FAQ: Booking Holdings Financial Services
- Booking Holdings Financial Services Payments Agreement
- Payments FAQs for property management companies in the US and Canada